We are seeking an experienced Principal Technical Program Manager to join our confidential, high-impact program within Alexa Enterprise. As a key technical leader, you'll operate at the intersection of startup velocity and enterprise rigor, making significant program decisions while building systems and processes that scale rapidly and meet stringent security, compliance, and reliability standards. You'll work with a small, talented team where your contributions directly shape our technical foundation and ability to win enterprise customers.
This role offers direct visibility into strategic decisions, the autonomy to drive technical direction, and the opportunity to solve novel problems in a fast-paced environment where discretion and sound judgment are paramount. We're looking for someone who thrives in ambiguity, understands enterprise constraints (security, compliance, SLAs), and can balance moving quickly with building for the long term. Join us during a critical growth phase where your work will have immediate, measurable impact on both our product and engineering culture.


Key job responsibilities
- Drive the strategic roadmap for enterprise-grade systems and platforms, ensuring solutions meet stringent security, compliance, and reliability requirements while maintaining rapid development velocity
- Lead complex, ambiguous, cross-functional programs that transform how engineering teams build and deliver enterprise solutions
- Orchestrate the integration of new technologies into our development ecosystem, balancing innovation with enterprise customer requirements
- Create and execute change management strategies to drive adoption of new tools, processes, and best practices across engineering teams
- Define processes and operational excellence standards that satisfy enterprise SLAs while enabling fast-paced development and iteration
- Collaborate with product, security, compliance, and engineering teams to ensure solutions meet enterprise customer needs
- Own end-to-end program delivery from design through production deployment, monitoring, and support
- Establish engineering best practices that enable both startup agility and enterprise-grade quality
- Identify and proactively address technical risks, security vulnerabilities, and scalability challenges before they impact customers
- Champion continuous improvement in development velocity, operational excellence, and system observability

About the team
Alexa Enterprise's charter is to build and enable indispensable Alexa experiences for properties worldwide – starting with hotels, healthcare facilities, and senior living communities. We build a portfolio of enterprise solutions that enable developers and enterprise companies to support their staff and delight their customers.

We serve world-class customers such as Disney, Wynn Resorts, Hard Rock Hotels, and BayCare Hospitals. Our products have been featured in publications such as CNET and Forbes, and Amazon has celebrated our progress in its quarterly earnings highlights. Our team values work-life harmony and a diversity of lifestyles and family schedules.