APPLY NOW EMAIL JOB Full Time Charlotte, North Carolina Date posted 02/09/2026 Business unit: Customer Operations Areas of interest: IT Management/Project Management, Software Engineering, Customer Operations Requisition Number: 2026-69382 ESW610 Customer Operations This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Problem-solver, analytical, and collaborative? If so, you could find a home on the Billing Operations & Technology team at Spectrum.

At Spectrum, we keep millions customers connected across our 41-state footprint. We provide a positive customer experience by keeping our cable and mobile billing systems up and running. By supporting the technology used by our customers and service representatives, Billing Operations helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Principal DevOPs Engineer on the Billing Operations team you will implement and maintain a Cloud platforms, including troubleshooting of system and data issues for both lower and production environments. Additionally, you will collaborate with the software development and/or engineering teams to streamline and simplify the deployment process and serve as the first line of contact for highly complex production issues.

HOW YOU’LL MAKE AN IMPACT

Contributing to the technical direction, execution and final decisions for all software solutions created (includes information architecture, software architecture, software design, testing, automation, analytics and instrumentation)Designing, implementing, monitoring, enhancing and troubleshooting systems in assigned areasDefining cloud strategy, roadmaps, and target-state reference architectures for workloads (network, security, data, application)Collaborating with leadership and key stakeholders to define and develop technology strategy, technology standards, roadmaps, and practicesCollaborating with business and technical teams to discuss projects, review conflicts/gaps between functional goals and existing capabilities, and put forward solutions to issues

In this role you will help the team prioritize and build the most impactful features to Spectrum’s customers. You will excel in this role if you can serve as a mentor to help guide and train other engineers on the team and take ownership and make technical decisions on software development projects.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience:Software engineering: 8+ yearsCloud platforms: AWS, Azure, GCP (multi-cloud familiarity), hybrid integration with on-prem: 2-3 yearsInfrastructure as Code: Terraform, CloudFormation/Bicep; GitOps workflows: 2-3 yearsAutomation and CI/CD: pipelines (GitHub Actions/Jenkins/Argo), artifact management, blue/green and canary deployments: 5-8 yearsHelm and other Kubernetes management tools (ArgoCD, EKS/GKE): 2-3 yearsDesigning multi-region, highly available, resilient architectures (RTO/RPO, DR, backup)Education:Bachelor’s Degree or equivalent experienceAbilities:Keep current with trends and technological innovations in the industry in order to contribute to the execution of proofs-of-concept for new approachesAdhere to best practices for code development, version control, continuous integration/delivery, and test/build automationWrite clear technical documentation for use by developers and testersWork under limited direction and handle multiple assignments simultaneouslyIdentify issues of a highly complex nature and effectively resolveDemonstrated in-depth analytical and troubleshootingSkills:Extensive experience with collaborating and building team consensus when interacting with both the leadership and the implementation teamsEffective verbal and written communicationKnowledge:
Thorough understanding of software engineering and object oriented design principlesDemonstrated in-depth and knowledge of front-end development across Java, mobile app and/or web technologiesFamiliarity with dependency management and build systems like Maven and AntExpert knowledge and implementation with open source software such as Angular or ReactHybrid Schedule: Four in-office days weekly

Preferred Qualifications

Experience:
Agile experienceAWS Solutions Architect Professional; Azure Solutions Architect Expert; GCP Professional Cloud Architect
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ESW610 2026-69382 2026

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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