The Microsoft Security organization’s mission of making the world a safer place has never been more important. As threats become more frequent and sophisticated, we drive improvements into our security products that keep our customers, apps and their devices safe. The Microsoft Security Customer Experience Engineering (CxE) Team anticipates, amplifies, and systemically solves customer needs, to make the world a safer place for all. It does this by ensuring our product teams, such as Microsoft Entra, Microsoft Intune, Microsoft Defender, and Microsoft Purview are always on the front lines with customers, taking accountability for the end-to-end Microsoft Security customer experience, and that customers have what they need to be successful leveraging our Security suite of products.
The CxE Security Care team has an Intune Product Health and Escalation team focussed on providing customers with great experience using the Intune service and the best possible support experience.

We are looking for an experienced manager who is passionate about customers, driven by the development of their team and enabling them for success and able to model successful impact. You will be technically strong and able to troubleshoot complex customer issues, handle difficult situations and distill clarity from ambiguity. You will appreciate the benefits of building a diverse and inclusive team.

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