Amazon's Multi-channel Commerce and Fulfillment (MCCF) team builds commerce and supply-chain solutions that enable businesses of all sizes to grow both on and off Amazon. The MCCF UX team brings Amazon's advanced capabilities to address the commerce and supply-chain needs of global enterprises and small businesses alike. Supply Chain by Amazon is a fully automated set of supply chain services that gets products from manufacturers to customers around the world. It offers a complete end-to-end solution, Amazon Managed Service, that keeps products in stock, provides faster and more reliable shipping, and significantly lowers costs, simplifying your supply chain.

We are seeking a Principal UX Researcher to drive impactful, data-driven research initiatives that will shape the future of commerce and supply-chain experiences, inform key business decisions, and contribute to our long-term product vision. This position offers the opportunity to influence the future of global commerce and supply-chain solutions while working with industry-leading technologies and methodologies. As a member of the MCCF UX Leadership team, you will work closely with product and engineering leaders across MCCF and other Amazon partner teams.

The Principal UX Researcher will lead strategic research initiatives to illuminate customer needs, behaviors, and opportunities to unify and optimize customer experiences for supply-chain solutions. Through this research, you will uncover both stated and unstated opportunities for Amazon to innovate on behalf of our customers. You will establish clear connections between user insights and measurable impact while collaborating with UX researchers, designers, and data scientists across Amazon to surface strategic insights.

In this role, you will introduce industry-leading qualitative and quantitative research methods and leverage AI tools to accelerate and amplify research impact at a strategic level. You will synthesize insights from multiple quantitative data sources, including experiment metrics and analytics, along with qualitative inputs to craft compelling user-centered narratives. Additionally, you will mentor UX researchers and designers on the team to enhance the quality of both generative and validation research across the MCCF product portfolio.


Key job responsibilities
- Develop and execute comprehensive research strategies for Multi-channel Commerce and Fulfillment, identifying opportunities to enhance merchant satisfaction, adoption, growth, and business outcomes
- Design and lead complex quantitative research initiatives utilizing advanced methodologies, including survey design, statistical analysis, experimental design, and behavioral data analysis
- Synthesize insights from multiple data sources (surveys, user logs, experiments, qualitative research) to develop a comprehensive understanding of merchant needs, behaviors, and opportunities
- Establish and implement robust measurement frameworks for merchant experience, including satisfaction metrics, success indicators, and longitudinal tracking systems
- Create effective insight communication channels utilizing advanced data visualization and storytelling techniques to drive organizational alignment and action
- Influence senior leadership and key stakeholders through compelling, data-driven narratives that connect user insights to business impact and product strategy
- Collaborate with executive leadership to translate research findings into actionable product strategies and roadmap priorities
- Orchestrate research programs across multiple teams and stakeholders, building consensus and managing complex relationships to achieve shared objectives
- Provide mentorship and thought leadership to elevate research excellence across the organization, fostering best practices and innovative methodologies
- Develop scalable, AI-enabled research frameworks and tools that empower teams to make data-driven decisions efficiently and effectively

A day in the life
- Lead strategic research planning sessions with product and design leadership teams
- Design and oversee large-scale merchant studies combining multiple research methodologies
- Analyze complex datasets to identify key patterns in merchant behavior and product usage
- Present data-driven insights and recommendations to senior stakeholders across functions
- Help leadership teams prioritize high-impact opportunities based on data-driven insights
- Develop and implement AI-enabled research tools to accelerate insights generation and validation
- Mentor research team members and build scalable research frameworks and tool
- Educate cross-functional teams on data-driven decision making and research excellence