In the Amazon Customer Service Stores Product and Tech group at Amazon, we are dedicated to creating optimal customer service solutions to drive long term loyalty. When our customers have problems, we make solutions effortless. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people, not simply focusing on the bottom line.

We're looking for a seasoned Product leader who can combine superb business and product acumen with technical and analytical capabilities to join our team to build a products from inception to launch. This person must be comfortable operating in a high growth opportunity, building and leading a team of top-notch product managers, who knows how to partner with cross-functional stakeholders and can also create strong working relationships with partner teams globally across Amazon.

We’re looking for people who innovate, love solving hard problems, and never take “no” for an answer. You will work hard, have fun, and of course, make history!


Key job responsibilities

Lead the development and execution of a comprehensive modernization strategy for the concessions framework, focusing on customer experience enhancement
Drive product vision, roadmap, and strategy for technical solutions that streamline concessions processes
Partner with engineering teams to architect scalable solutions that integrate with existing systems
Analyze customer data and feedback to identify pain points and opportunities for improvement
Define and track key performance indicators (KPIs) to measure the success of concessions initiatives
Collaborate with cross-functional teams including Customer Service, Engineering, Finance, and Legal to ensure alignment on concessions policies and implementation
Champion customer-centric solutions while balancing business objectives and technical constraints