Amazon has hundreds of millions of customers, sellers, and developers all over the world that rely on Amazon products and services. Preserving trust in Amazon with every customer, every transaction, every second is our mission. We do this by identifying and removing bad actors from the platform, while supporting a best-in-class customer experience. We ensure that Amazon is a safe and trustworthy place to shop and an amazing place to build a successful business selling products.

We're seeking a Principal Product Manager-Tech to lead strategic initiatives within our Regulatory & Exploratory Transaction Trust (RETT) team. RETT ensures that all transactions across Amazon’s global stores between Buyers and Selling Partners are for legitimate purposes. We identify and permanently halt entities engaging in fraudulent or abusive transactions by using machine learning models, rule-based detection, specialized data sets, and thorough investigations.



Key job responsibilities
- Own, define, and drive the customer-working- backwards strategy, tenets, long-term goals, and artifacts, including customer and stakeholder feedback, impact analysis, and business metrics to inform direction.
- Define product vision, including future roadmap, investment, innovation, and experimentation.
- Work with technology teams to align development with the product roadmap.
- Own the Go-To Market (GTM) plan to deliver results that ensure customer and business goals are met in operational launch plans. Assess and make trade-offs based on customer requirements and QA/testing of the product.
- Use voice-of-the customer mechanisms to glean customer needs. Work backwards from the customer to create compelling proposals for new features and present these ideas to senior leadership.
- Lead product operations, including monitoring and responding to customer and stakeholder feedback, continuous product improvement, and business growth.
- Lead interaction with cross-functional teams, including working closely with engineering, program management, operations, finance, and executive leadership. Ensure key information cascades consistently and smoothly across stakeholder organizations.
- Create clear, engineering-ready documents to build new support experiences and improvements to existing ones.

A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!