ADP is hiring a Principal Product Manager – Product Operations

 

We are seeking a highly organized and results-driven Product Manager to focus on product operations and support our growing Product Management team. As a key player in the success of a rapidly scaling product, you will lead operational processes, enablement activities, and communication strategies to ensure the seamless execution of our product roadmap. This role requires cross-functional collaboration and the ability to manage tools, processes, and analytics that drive product success.

 

You will support product feedback tracking, stakeholder communications, and team process improvement. In addition, you will work closely with product managers, UX designers, developers, and other departments (e.g., sales, service, implementation) to align efforts and ensure smooth product delivery.

 

Ideal candidates will have knowledge of Human Capital Management (HCM) Systems and an interest in understanding the product’s functionality. This position requires a deep understanding of product management, operations, and change management.

 

What You Can Expect on a Typical Day

Maintain and ensure the accuracy of the product roadmap, providing regular updates to leadership. Track key roadmap items to ensure they are on schedule, follow required processes, and receive proper reviews and signoffs. Facilitate annual product planning activities and collaborate with the Project Management Office (PMO) to manage detailed processes. Prepare and deliver comprehensive monthly product updates to stakeholders, highlighting progress across key areas including, sales, implementation and client success, ensuring alignment and transparency on product development and priorities. Track incoming tickets, analyze submissions to determine appropriate actions, and assign responsibilities. Manage tools and platforms such as Pendo to track product usage, analyze data, and generate actionable insights. Help train and onboard team members in product management processes, tools, and analytics. Support product release planning, including scope definition and dependency management. Lead stakeholder communication on release progress, risks, and adjustments. Facilitate post-release analysis, gathering user feedback and monitoring performance metrics to drive continuous improvement. Ensure effective collaboration across departments such as service, sales, and implementation to align goals and priorities. Align the go-to-market (GTM) process with team activities, ensuring proper rollout planning and insights are delivered.

 

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

Minimum 8 years of experience in product management and/or operations. Experience with HCM systems is preferred. Strong understanding of product management processes, tools, and analytics. Strong MS Office Skills (PowerPoint/Excel) required. Superior verbal and written communication skills. Superior organization and presentation skills. Ability to collaborate and work effectively within cross-functional teams. Ability to negotiate, convince and lead with influence vs. authority. Proficiency in tools such as Pendo, Jira, or similar platforms for roadmap tracking and analytics.

 

TO SUCCEED IN THIS ROLE:

You'll have a Bachelor's degree OR equivalent.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity. Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes. Act like an owner - doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft. Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation. Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for? Apply today!

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