The Global Standards & Customer Excellence (GSCE) organization is seeking a Principal Process Improvement to drive network-wide projects and innovate new processes at scale to join our Cross Mile Continuous Improvement (XMCI) team. This role serves as a strategic owner for complex CI initiatives and builds the mechanisms that determine where the organization should focus its improvement efforts. The Principal Process Improvement evaluates training, project opportunities across North America Operations, validates impact and resource requirements, and ensures that only the highest value Kaizens and CI programs move forward. This includes building prioritization tools, aligning stakeholders on selection criteria, and maintaining clear visibility into program status and results.

The XMCI team plays a vital role in governance and optimizing cross-business unit resource allocation, ensuring that NA Operations stakeholder project requests are effectively managed and prioritized. Through centralized communication and coordination, we facilitate seamless project execution across our network while maintaining operational efficiency at the local level. The team's scope encompasses two essential project categories: delivering a common Amazon CI culture across NA Operations and executing CI initiatives that enhance operational excellence by empowering local leadership. This dual focus allows us to drive both operational optimization and central responsibility across Amazon Stores, contributing significantly to Amazon's long-term commitment to cultivating a global culture of Lean Excellence.

As a Principal Process Improvement Specialist, you will shape the long-term roadmap for CI trainings, projects, guide decision making for senior leaders, and develop mechanisms that improve performance across Safety, Quality, People, and Cost. You will partner with leaders across Operations, Technology, Finance, and Learning to validate ROI, strengthen governance routines, and scale best practices. This role requires strong analytical skills, high ownership, and an ability to influence across teams to build a consistent and sustainable improvement culture across North America Operations.


Key job responsibilities
- Guide organization wide initiatives that require deep problem solving, cross business alignment, and coordination with senior leaders across Operations, Finance, Technology, and Learning.
- Build scalable mechanisms that standardize improvement practices, training models, governance routines, and automation workflows across all business units.
- Own end to end program design including vision definition, strategy development, roadmapping, resourcing recommendations, and change management planning.
- Influence senior leaders through clear narratives, executive briefs, impact models, and recommendations that drive alignment on priorities and tradeoffs.
- Oversee large Kaizen and CI program portfolios by validating ROI, monitoring performance metrics, and ensuring consistent delivery across networks and levels.
- Partner with technical and data teams to identify automation opportunities and integrate AI enabled tools into CI workflows, reporting, and validation.
- Mentor Senior Program Managers and leaders across the network to elevate problem solving capability, strengthen program rigor, and enhance long term CI maturity.
- Develop key performance indicators and metrics to measure the success of the CI program across all lines of business as well as adoption of newly implemented process changes.
- Create and implement continuous improvement mentorship, training and education programs for both operators and program leaders across all organizations.
- Up to 50% travel required.

A day in the life
- Act as a strategic advisor to process improvement managers and field operators, providing guidance on developing and executing effective network-level program expansion, or process changes.
- Develop and maintain schedules, ensuring timely and proactive dissemination of curriculum to stakeholders throughout the project lifecycle.


About the team
The XMCI team's mission is to be the standard for world-class continuous improvement for global logistics to support Amazon's goal of becoming Earth's Best Employer. We work backwards from customer needs to develop mechanisms, technology, and content to deliver the right training at the right time. These training solutions prepare our learners to be successful in driving safety, quality, people and cost metrics within our business.

Through governance, we are strategic thinkers; impactful gatekeepers; communications consultants, crisis and risk managers, and brand ambassadors focused on delivering communications that build the GSCE reputation from the inside out.