Principal Operations Leader, AWS Manufacturing and Repair
Amazon.com
AWS Supply Chain is seeking a highly effective Principal Operations Leader to provide daily launch support and operational excellence guidance for our strategic third-party vendor partnerships. This role serves as the operational bridge between AWS and our 3P strategic vendor, ensuring seamless execution while building the foundation for future scale.
As Principal Operations Leader, you will be the on-site leader ensuring daily operational success, capturing critical learnings, and monitoring blueprint development from our 3P partners. You'll drive the creation of longer term labor planning and engagement strategies while supporting the broader strategic partnership of the organization.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We are the teams who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!
Key job responsibilities
Daily Operations & Cross-Functional Collaboration
• Provide hands-on daily operational support to our 3P strategic vendor, serving as the primary AWS operational liaison on-site or through daily engagement
• Serve as the operational voice in strategic discussions, bringing ground-truth insights to inform decision-making.
• Collaborate with the Sr. Manager on supplier performance optimization across cost, quality, capacity, and delivery metrics.
• Support Gemba walks, issue resolution, and operational rhythm to ensure manufacturing targets and quality standards are consistently met.
• Drive rapid problem-solving and escalation management for operational challenges impacting production, quality, or delivery timelines.
• Partner with hardware engineering, supply chain, quality, lifecycle management, compliance, and sustainability teams to drive holistic operational performance.
Metrics & Reporting
• Establish and track operational KPIs that provide visibility into daily performance, trends, and risks.
• Deliver regular operational updates to leadership, highlighting status, learnings, risks, and mitigation plans.
• Use data-driven insights to inform continuous improvement initiatives and strategic recommendations.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
As Principal Operations Leader, you will be the on-site leader ensuring daily operational success, capturing critical learnings, and monitoring blueprint development from our 3P partners. You'll drive the creation of longer term labor planning and engagement strategies while supporting the broader strategic partnership of the organization.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We are the teams who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!
Key job responsibilities
Daily Operations & Cross-Functional Collaboration
• Provide hands-on daily operational support to our 3P strategic vendor, serving as the primary AWS operational liaison on-site or through daily engagement
• Serve as the operational voice in strategic discussions, bringing ground-truth insights to inform decision-making.
• Collaborate with the Sr. Manager on supplier performance optimization across cost, quality, capacity, and delivery metrics.
• Support Gemba walks, issue resolution, and operational rhythm to ensure manufacturing targets and quality standards are consistently met.
• Drive rapid problem-solving and escalation management for operational challenges impacting production, quality, or delivery timelines.
• Partner with hardware engineering, supply chain, quality, lifecycle management, compliance, and sustainability teams to drive holistic operational performance.
Metrics & Reporting
• Establish and track operational KPIs that provide visibility into daily performance, trends, and risks.
• Deliver regular operational updates to leadership, highlighting status, learnings, risks, and mitigation plans.
• Use data-driven insights to inform continuous improvement initiatives and strategic recommendations.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
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