At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.\n \nPrincipal Operations Lead, Process & Data Analytics\n

Why We Have This Role

\n\nThe Principal Operations lead acts as a consultant and process owner for partner operations, partner processing, and partner reporting (inclusive of pipeline, QPN program financial incentives, and ongoing business management like partner attach) . You are responsible for providing a wide range of strategic, analytical, and operational support across multiple global regions, partners, and sales teams. In this role you will be responsible for solving complex problems and generating data-driven insights that directly impact revenue and solve pain points within the sales and partner ecosystem.\n\n

How You’ll Find Success

\n\nData-oriented, with experience solving business problems using data tools and methodologies\nContinuous Improvement focused on identifying and fixing process gaps through process mapping, redesign, and implementation of new process flows and technology, and functional improvements.\nSelf-starter with the ability to deeply learn our Partner Ecosystem and how it can help substantially drive our company growth in the medium- and long-term\nInnately curious with a drive to solve problems at their core, not just answer surface-level questions and apply band-aid fixes\nAble to collaborate with a variety of backgrounds across business and technical functions, both as partners and stakeholders\nFocused on results, even if that occasionally requires work outside traditional analyst job responsibilities\nAble to learn quickly and take initiative on new projects and initiatives from idea to execution.\n\n

How You’ll Grow

\n\nGrow your data analysis, problem solving, and communication skills across while developing expertise in sales and go-to-market operations\nLearn how global ecosystem, sales, customer success, and marketing teams operate, and improve the data/systems/insights that drive growth\nDesign processes and systems based on the insights you help uncover new revenue opportunities, reduce inefficient processes, improve partner and employee experiences, and drive accelerated operational excellence.\nPotentially to explore formal People Management in the next 1-3 years.\n\n

Things You’ll Do

\n\nHelp the ecosystem, leadership, and sales org operate more effectively by conducting quantitative research and improvements in key areas such as forecasting, pipeline management, partner performance, and opportunity management,\nAnalyze and improve existing ecosystem processes, policies, reporting, and tools to help drive efficiency and accuracy in our overall operations.  \nInnovate proactively with your unique mix of data and business knowledge\nDemocratize insights by partnering with systems, operations, and analytics teams to design and build data delivery mechanisms (dashboards, automated reports, etc.)\nEnsure data quality with automated, documented, tested data pipelines built in Python and SQL\nBuild and maintain supporting process documentation, dashboards, and supporting content for various audiences that interact with Qualtrics Ecosystem.  \n\n

What We’re Looking For On Your Resume

\n\n5-7 years of experience designing and building dashboards and reporting used by diverse audiences across various data warehousing technologies (Redshift/Snowflake preferred) and system APIs (Salesforce, Qualtrics, Tableau, etc.)\nExperience conducting innovative research, process documentation and process improvements in a business context\nExperience collaborating with systems and operations teams to fully operationalize insights and democratize data\nExperience working with a complex set of stakeholders, including executives, go-to-market field teams, and operations teams\nDegree from a top-tier university or experience in  quantitative or systems focus discipline (e.g. Informations Systems, Computer Science, STEM, Business Analytics, Finance, Data Science)\n\n

What You Should Know About This Team

\n\n\nEcosystem Operations plays a critical role in managing and designing the operating rhythm of our global ecosystem teams\nThis includes new partner onboarding, pipeline management, forecasting, customer health, partner performance, partner payments, and analytics.\nOur output scales across hundreds of individuals driving over $1B in revenue per year.\n\n\n

Our Team’s Favorite Perks and Benefits

\n\nExperience Bonus: A unique bonus given to each employee to have an experience they couldn’t have otherwise\nWellness Reimbursement: This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and more.\nQ Mentor Program: Looking to grow in your career? Get matched with a mentor inside Qualtrics to get meaningful coaching from someone outside your team.\n\nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\n \nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.\n \n​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act\n \nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\n \nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.