Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a Principal ServiceNow ITSX Architect to guide the enterprise platform strategy, architecture, and innovation roadmap for the ServiceNow modules (ITSM, ITOM, ITAM, SPM, App Engine, IRM . This person must bring deep technical expertise in the ServiceNow ecosystem and a strong understanding of ServiceNow modules supporting IT functions 

Key Responsibilities

Architecture Orchestration 

Provide end-to-end architectural guidance across all ServiceNow modules (ITSM, ITOM, ITAM, SPM, App Engine etc.).Design for resilience, observability, cost-efficiency, and low-code/no-code governance.Guide architecture reviews, technical steering, and innovation prioritization forums.

Platform Strategy & Governance

Develop and promote the enterprise-wide ServiceNow platform strategy including AI, process automation, and workflow orchestration.Define governance models, platform adoption roadmaps, and design standards aligned with business outcomes and technology vision.Drive platform maturity through reusable architecture patterns and automated guardrails.Executive & Stakeholder EngagementPlatform, infrastructure, and integration architects with a strong focus on mentorship and capability development.Translate complex platform and AI strategies into compelling narratives for executive stakeholders.Partner with product, engineering, security, and operations principals to ensure holistic platform delivery.

Qualifications

Required:

Experience in leveraging or critically thinking about how to integrate AI into work processes, directives, or problem-solving. This may include using AI-powered tools, automating workflows, exploring AI-derived insights, or exploring AI’s potential impact on the function or industry. 12+ years of experience in enterprise architecture or platform engineering roles, with 6+ years in ServiceNow .Deep understanding of ServiceNow’s architecture, extensibility model, and product roadmap.Deep understanding of ServiceNow architecture, data models, integration patterns (REST, SOAP, MID Server), and performance optimization techniques.Strong knowledge of CMDB design, discovery patterns, and event correlation as part of ITOM implementations.Experience with platform governance, customization vs configuration strategy, and technical debt management.Strong influence,  cross-functional communication, and storytelling abilities.Experience managing other architects and technical principals

Preferred:

ServiceNow Certified Technical Architect (CTA) or equivalent.Experience in deploying AI-powered workflows and copilots in enterprise platforms.TOGAF, SAFe, or other enterprise architecture certifications.

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Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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