C.H. Robinson is expanding the team in Sweden and seeking a Principal Global Forwarding Agent- Air export to join our Global Forwarding division. Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight. A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands-on with your customers, working closely with them from the start of the shipment process. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week (after probation), this role strikes the perfect balance between teamwork and autonomy. If this sounds like you - and we have captured your attention - apply today as we would like to hear more about you and your experiences! **DUTIES AND RESPONSIBILITIES** The duties and responsibilities of this position consist of, but are not limited to, the following: + Apply industry knowledge to adapt processes, solve challenges, and drive operational excellence + Execute and coordinate shipments while mentoring others on meeting customer SOP requirements + Ensure data accuracy for all customer shipments, including documentation, routing, and compliance + Support audits, manage invoicing tasks, and uphold operational integrity and compliance + Act as the first point of escalation for issues, ensuring prompt and thorough resolution + Coach team members on pricing strategies and process improvements + Build and maintain strong relationships with customers, agents, and service providers + Participate in new business implementations and ensure SOPs are up to date + Monitor customer shipment trends and identify operational impacts or improvement opportunities + Support cross-functional teams, technology adoption, customer visits, and reporting for sales teams **QUALIFICATIONS** Required: + High school diploma + 3-5 years of Global Forwarding industry experience + Advanced proficiency in Microsoft Office Suite of programs Preferred: + Associate’s or bachelor’s degree from an accredited college or university in a related field + 6-8 years of Global Forwarding industry experience + Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.) + Excellent communication and customer service skills + Proactive, ambitious, hardworking, analytical mindset + Positive leadership skills and presence within the team (positive attitude, team player, flexibility) + Strong prioritization and multi-tasking skills + High level of flexibility as priorities and needs change daily in our business + Critical-thinking and problem-solving skills to meet customer and business objectives both short-term and long-term + High level of attention to detail and ability to execute with 95% of higher monthly audit compliance and very minimal unbillable charges + Values a diverse and inclusive work environment **What we offer?** + Real opportunities to grow your talent in a fast-moving, global organization + A fun, open, and inclusive workplace that encourages innovative thinking + Possibility to develop your language skills in our multilingual offices + Opportunities for professional growth with access to training platforms + Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment + Flexible work arrangements to support a healthy work-life balance Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit! **Why Do You Belong at C.H. Robinson?** C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .