The Windows team is growing a Centre of Excellence in Microsoft, India with a broad portfolio of applications and services focused on building New Signature and Personalized Experiences helping customer onboarding much more seamless and productive. This role offers the opportunity to lead and manage end-to-end consumer experiences for Xbox subscriptions (Gaming) and Devices, spanning Windows and AMC (account.microsoft.com). AMC is a Windows service and the sixth most visited site at Microsoft.

This team has full ownership of the verticals, including the backend MVS (Member View Services) layer—large-scale APIs that federate Microsoft account data across various services. MVS powers AMC as well as other public and private clients such as Copilot and Microsoft Support. On the Gaming front, we operate as a first-class experimentation team across Windows and AMC, delivering proven impact by retaining and acquiring thousands of Xbox subscribers through AI-driven personalization, building our own ML models, and generating millions in savings for Microsoft.

 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.