Principal Engineer Lead Network Operations
Insight Global
Principal Engineer Lead Network Operations A successful candidate will provide 24x7 technical leadership and operational support for Enterprise Network organization.
Detailed Description:
Lead Major Incident Support efforts, coordinating with cross-functional teams to ensure timely resolution and communication during critical network incidents relying on his/her ability to pull together technical resources to gather accurate information to provide data driven solutions.
Troubleshoot and resolve complex network issues escalated from Tier-1 and Tier-2 support teams, conduct post-mortem/Root Cause Analysis (RCA) on major incidents to identify underlying causes and implement corrective actions.
Maintains current knowledge of hardware, software and network technology and recommends modifications as required.
Engage with Platform Engineering teams to align network operations with platform development and enhancements.
Create all required technical documentation in accordance with Huntington's Change Control and project management processes and procedures.
Work with developers to create automation workflows that enhance network operations and efficiency.
Provide training and mentorship to team members, fostering a culture of continuous learning and improvement.
Provide after hours and on-call support as needed.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Detailed Description:
Lead Major Incident Support efforts, coordinating with cross-functional teams to ensure timely resolution and communication during critical network incidents relying on his/her ability to pull together technical resources to gather accurate information to provide data driven solutions.
Troubleshoot and resolve complex network issues escalated from Tier-1 and Tier-2 support teams, conduct post-mortem/Root Cause Analysis (RCA) on major incidents to identify underlying causes and implement corrective actions.
Maintains current knowledge of hardware, software and network technology and recommends modifications as required.
Engage with Platform Engineering teams to align network operations with platform development and enhancements.
Create all required technical documentation in accordance with Huntington's Change Control and project management processes and procedures.
Work with developers to create automation workflows that enhance network operations and efficiency.
Provide training and mentorship to team members, fostering a culture of continuous learning and improvement.
Provide after hours and on-call support as needed.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
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