End User Experience Engineer

Deliver simple solutions to complex problems as a End User Experience Engineer at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

At GDIT, people are our differentiator. As a End User Experience Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Engineer Advisor joining our team.

HOW A END USER EXPERIENCE ENGINEER ADVISOR WILL MAKE AN IMPACT

● Lead the implementation and deployment of the 1E application across the organization's end user environment.

● Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.

● Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.

● Develop and implement strategies for continual service improvement and security enhancement initiatives.

● Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics.

● Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.

● Ensure compliance with IT policies, procedures, and regulatory requirements.

● Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively.

● Stay current with industry trends and emerging technologies in end user experience management and IT operations.

● Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion from a program perspective.

● Utilize Splunk and SCCM tools in areas where 1E is not applicable to ensure comprehensive tool integration from a programmatic standpoint.

● Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans.

WHAT YOU’LL NEED TO SUCCEED:
● Education: Bachelor of Arts/Bachelor of Science
● Required Experience: 8+ years of related experience
● Required Technical Skills: Proven experience as an End User Experience Management Lead or similar role, with expertise in deploying and managing the 1E application
● Security Clearance Level: TS/SCI w/Poly
● Required Skills and Abilities: Proficiency in using analytical tools and metrics to drive performance improvements and security enhancements. Ability to think innovatively and strategically to enable continual service improvement and optimize end user experiences.
● Preferred Skills: Strong understanding of IT operations, including experience with Splunk and SCCM environments. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Strong problem-solving skills and the ability to troubleshoot complex technical issues.
● Location: On Site
● US Citizenship Required

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
 

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