oin the Intuit Customer Success team as a Principal Data Scientist within our Expert Network.

In this role, you will help shape the AI strategy for our product support and live experiences. You’ll be central to optimizing our greatest resource, our people, through innovating, experimenting, learning, pivoting, and scaling AI-driven solutions.

This is a mission-critical role requiring a strategic thought partner who brings cutting-edge data science techniques and deep domain expertise to influence our Customer Success strategy and drive business growth at scale. You will partner directly with cross-functional leaders—across Product Management, Engineering, Data, Customer Success, and Service Delivery—to architect the analytical frameworks and modeling solutions that shape our Expert Network and our AI Driven platform. 

 This role demands a strong foundation in statistical methods, machine learning, experimentation design, and causal inference, coupled with a demonstrated ability to lead with influence, navigate ambiguity, and execute with precision.