Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. 

The Principal Customer Experience Engineer is accountable for improving customer experience on Azure including first party services.  You will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components including Azure Core Services and their inter-dependencies, and work directly with customers and first parties, customer support, Livesite Teams, and other engineering teams.

You will deliver critical, customer-facing features and work across many Azure servicing teams, ensuring they meet our customers’ needs. In this role, you will partner with Program Management, Business, Field, Marketing, and Support teams. You will be surrounded by data scientists, experienced developers, and colleagues that obsess over improving customer and platform experience.