**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** Principal & Cluster Lead, Program Management, Advisors & Consulting Services Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Advisors Program Management. Advisors Program Management is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by: Delivering new products and strategies to market smoothly and efficiently Successfully implementing complex technology assets and delivering the most challenging transformation programs to create the new business-as-usual Providing Program and Project Management support at client sites to implement Mastercard programs and services‌‌ Strengthening client’s internal skills, knowledge and experience in critical areas Transforming client processes and optimizing their management practices Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard Roles and Responsibilities Client Impact Lead complex client engagements across a range of industries and problem statements Collaborate with project sponsors, delivery teams, and senior stakeholders to ensure the effective execution of client strategies Establish governance structures, develop delivery plans, and manage budgets for the program Direct the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value Own senior client relationships up to the C-suite to drive commercial success Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations Team Collaboration & Culture Provide leadership to the North American Program Management practice as the people leader of the group, supporting fast growth from a recruiting and career management perspective Lead all strategic and operational aspects such as overall capacity planning and revenue/cost alignment, alignment with senior stakeholders within Services and across other business units Lead the Program Management group in sharing best practices, deliver superior quality deliverables, and create a collaborative and inclusive environment On individual client teams, guide teams through complex problem solving in support of generating recommendations that drive client value Own relationships with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital Partner with Global Product Management to ensure achievement of set objectives and identify new opportunities for the team and company to grow Sit on North American Advisors & Consulting Services leadership team as the voice of the Advisors Program Management track Qualifications Basic qualifications Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management Experience coaching and leading teams across large, strategic consulting engagements that involve structured problem solving and stakeholder management Experience leading senior client relationships Deep knowledge of business KPIs, financials, and organizational leadership Ability to lead multiple projects and clients in a fast-paced, deadline-driven environment Experience in delivery of high value strategic, enterprise and or market level initiatives across the financial services sector, including examples of adapting program scope / deliverables to increase or maintain program value Able to evidence extensive practical knowledge of the successful delivery of strategic roadmap, PMO, business testing, service improvement and transformational change methods, frameworks, tools and processes Excellent interpersonal skills, and experience building effective internal and external relationships with proven ability to work with both business and technology stakeholders; strong writer, presenter and speaker, comfortable and effective in C-level meetings. Credible & persuasive ability to deliver difficult messages with sensitivity Enthusiastic and authentic leader with the ability to inspire others and create a collaborative culture of teamwork, accountability, open communication and organizational effectiveness Experience leading a team of Project/Program Managers, and knowledgeable in different project management methodologies (Waterfall, Agile, Scrum, etc.) Ability to communicate effectively in English Ability to travel to client sites on a semi-regular basis Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. **Corporate Security Responsibility** All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: + Abide by Mastercard’s security policies and practices; + Ensure the confidentiality and integrity of the information being accessed; + Report any suspected information security violation or breach, and + Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.