Who we are:

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 26,000 employees in 25 countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

 The Opportunity:

Principal Business Process Analyst

Bangalore, KA 

  

Key Roles & Responsibilities:

 Drive the strategic analysis, design, and optimization of complex business processes across multiple functions, business units, or geographies to enable organizational goals.  Lead the development of enterprise-wide process improvement strategies, incorporating methodologies such as Lean, Six Sigma, BPMN, and Process Mining to deliver transformational results.  Partner with senior executives and cross-functional leadership teams to identify strategic process improvement opportunities and prioritize initiatives that align with business strategy.  Oversee multiple high-impact process improvement programs, ensuring alignment, governance, and delivery of targeted outcomes.  Provide thought leadership and subject matter expertise on business process management, design, and transformation to shape strategic decisions.  Guide and mentor Principal, Senior, and Junior Business Process Analysts, building organizational capabilities and a high-performing process excellence community.  Conduct complex data analyses to identify systemic issues, root causes, and strategic improvement opportunities with measurable ROI.  Ensure the scalability and adoption of process management and mining tools  Develop and deliver executive-level presentations, strategic recommendations, and business cases to drive decision-making at senior leadership forums.  Shape and implement governance frameworks, operating models, and process improvement standards to drive consistency and excellence across the organization.  Stay abreast of industry trends, technologies, and regulatory changes to proactively identify opportunities for improvement and innovation.

Qualifications

10+ years of experience in business process analysis, process improvement, or transformation roles with significant leadership responsibilities.  Extensive expertise in enterprise process modelling, mapping, mining, analysis, and design.  Proven track record of leading large-scale, cross-functional transformation programs delivering measurable business impact.  Certified Lean Six Sigma Black Belt or Master Black Belt preferred; BPM certification highly desirable.  Strong strategic thinking, influencing, and stakeholder management skills with experience engaging executives and senior leadership.  Demonstrated ability to develop business cases, strategic roadmaps, and operating models.  Experience with process mining (Celonis, UiPath) and BPM tools (e.g., Celonis, ARIS, Symbio) at an enterprise scale.  Excellent facilitation, communication, and interpersonal skills, able to influence and align diverse stakeholders.  Experience in developing and implementing process governance frameworks and operating models.  Exposure to Agile methodologies and their integration into process improvement initiatives.  Experience working across domains such as sales, marketing, supply chain, HR, finance, or manufacturing, with a deep understanding of end-to-end value streams. Master’s degree or MBA, Bachelor’s degree in Business Administration, Management, Engineering, or a related field

 

What we believe:

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and to place people at the centre of everything we do. 

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

 

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

 

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

• To support and promote the values of UST.

• Comply with all Company policies and procedures