Principal Analyst, Operational Excellence

Principal Analyst, Operational Excellence

 

Who We Are:

UST HealthProof is a trusted partner for health plans, offering an integrated ecosystem for health plan operations. Our BPaaS solutions manage complex admin tasks, allowing our customers to prioritize members’ well-being. With our commitment to simplicity, honesty, and leadership, we navigate challenges with our customers to achieve affordable health care for all.

We have a strong global presence and a dedicated workforce of over 4000 people spread across the world.

Our brand is built on the strong foundation of simplicity, integrity, people-centricity, and leadership. We stay inspired in our goal to unburden healthcare and ensure it reaches all, equitably and effectively.

 

You Are:

UST HealthProof is looking for a Principal Analyst, Operational Excellence. The Principal Analyst is responsible for planning, organizing, directing, implementation, and leading department assignments. This position operates within broad objectives to ensure optimum utilization of manpower and budget. This role researches, compiles, and analyses appropriate and relevant processes and/or data to identify opportunities to recommend and drive execution of process improvements in assigned business units to achieve targeted levels of improvement.

 

The Opportunity:

As an Operational Excellence Principal Analyst at UST HealthProof, this is your opportunity to:

·       Develop and deliver multiple concurrent projects/programs that encompass business process design and improvement

·       Support various initiatives in requirements definition, documentation of current and future state business capabilities, process development, process flows, training, and internal/external communications

·       Design performance feedback systems to assess the resolution of business process deficiencies and install appropriate controls

·       Support business teams to identify and deliver significant and quantifiable business improvements through the application of lean, six sigma, and/or other process improvement methodologies

·       Provides expertise in analytical methodology, including data analysis, used to facilitate data driven decision making, including the collection and monitoring of metrics used to assess, prioritize, and select improvement projects

·       Research industry best practices to use in measuring organization position

·       Initiates and leads problem solving efforts working closely with internal and external stakeholders

·       Leads in the research, analysis, identification, and evaluation of data from assigned problems to evaluate existing and potential trends and issues

·       Investigates, reviews, recommends, communicates, and implements solutions which identify problems/root cause of issues

·       Identifies and resolves challenges in order to fulfill key corporate objectives and responds to the demands of change management and initiates actions needed to plan, organize, and control team activities

·       Independently develops and plans reports, papers, and/or other materials in a clear and concise manner

 

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

 

What You Need:

·       Bachelor’s degree in Business Administration, Economics, Health Care, Information Systems, Statistics, or a related field; a master’s degree in a related field is preferred

·       Seven years of health plan operations experience

·       Excellent analytical, planning, problem solving, verbal, and written skills to communicate complex ideas

·       A proven ability to interpret and apply CMS policy updates, guidance memos, and regulatory requirements; expertise in conducting gap analyses between current operational practices and regulatory expectations

·       Ability to work independently, within a team environment, and communicate effectively with employees at all levels

·       Formal training in Lean and Six Sigma performance improvement methodologies (Green Belt or Black Belt certification)

·       Excellent organizational skills and ability to effectively multitask in a dynamic and fast paced environment

·       Ability to lead and facilitate cross functional team meetings

·       Working knowledge of project management disciplines and methods

·       Excellent knowledge and use of existing software packages (Visio, Minitab, PowerPoint, Excel, Word)

·       Ability to understand and apply statistical inference

 

For this role, we value:

·       The ability to adapt quickly to a fast-paced environment

·       Excellent written and oral communication skills

·       Ability to collaborate with Customers teams and represent UST

 

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST HealthProof provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote

Compensation Range:  $110,000-$125,000

Benefits

Full-time, regular employees accrue up to 16 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses. Certain regular employees may have the potential for quarterly incentive-based bonuses and or commissions depending on role. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What We Believe

At UST HealthProof, we envision a bold future for American healthcare. Our values are the bedrock beliefs our organization holds dear. They not only define what our brand stands for but also serve as a compass guiding every action and decision.

Guiding Principles

These principles illuminate the path of ‘how’ we operate. They detail actions and behaviors we much embody to honor our values and achieve our goals.

·       Simplicity

Simplifying complexity underlines everything we do—this approach is what makes us unique. We come with an open mind and straightforward approach, cutting our way to the core with measurable and actionable insights.

·       Integrity

Integrity is our currency to build relationships. We believe in being open and honest. It is only natural when we have nothing to hide. It demonstrates that we are here to do the right thing, no matter who is watching.

·       People-Centricity

Everything that we do reflects our deep bonds with peers and customers. These aren't mere transactions, but transformational ties. They shape our culture and decisions, affirming that our true value lies in the lives we touch and impact.

·       Leadership

Taking ownership is about taking initiative, being in-charge and driving things to completion. It’s a brave choice to ‘own’ all aspects of our work, ensuring we take full responsibility for everything we handle.

Mission

A future possible only when health plans are free from administrative burdens so they can truly focus on what matters more – their members’ well-being.

Equal Employment Opportunity Statement

UST HealthProof is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST HealthProof reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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