Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Team

We're on a mission to cut ServiceNow project delivery time in half through the strategic application of AI. Our team builds intelligent tools and solutions—leveraging both the ServiceNow platform and third-party technologies—that amplify the capabilities of our expert services personnel. From internal productivity tools to customer and partner-facing AI products, we're transforming how projects get delivered across the ecosystem.

The Role

The AI Senior Technical Consultant who can bridge deep ServiceNow platform expertise with modern AI capabilities. You'll design, build, and deploy AI-powered solutions that accelerate delivery for our services teams, partners, and customers. This is a hands-on role that combines technical implementation with consulting skills—you'll need to understand real delivery challenges and translate them into practical AI solutions. We're looking for a Senior Technical Consultant who can bridge deep ServiceNow platform expertise with modern AI capabilities. You will design and implement AI systems with NowAssist skills, AI Agents, and Workflow Data Fabric, relying on strong programming abilities across various languages and frameworks. You'll design, build, and deploy AI-powered solutions on the ServiceNow platform and using 3rd party tools. This is a hands-on role that combines technical implementation with consulting skills—you'll need to understand real delivery challenges and translate them into practical AI solutions.

What you get to do in this role:

Design and implement AI solutions on the ServiceNow platformStay current with emerging AI capabilities and evaluate their applicability to our platform and use casesDeveloping solutions specific to user requirements gathered in workshops.Coordinating activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall program objectivesEnsuring that best practices in implementation AI solutions are followed.Evaluating new technologies and 3rd party AI tools for use in the expert services organizationStay ahead of the ServiceNow platform roadmap, evaluating new AI features as they release and determining how they can accelerate deliveryDevelop deep expertise in Now Assist across workflows—understanding its configuration, customization, and optimal use cases for different implementation scenarios

 

Qualifications

 

To be successful in this role you have:

At least 8 years of configuration/development experience for complex, highly capable, solutionsDemonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problemsMaintain at least 2 ServiceNow mainline CIS certificationsMaintain ServiceNow Certified Application Developer (CAD) certificationAct as a technical lead on any engagementUnderstanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)Experience with data management, database design, and database conceptsKnowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologiesConnect chat, agent chat, and virtual agent configuration and design experienceEncryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc)Strong Javascript skills with practical experienceExperience with Self Hosted implementations and/or Domain Separation is a plusExperience with data management, database design, and database conceptsStrong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environmentProven team builder with the ability to mentor and develop talentAnalytical and problem-solving abilitiesA keen eye for detail and the ability to spot and fix errors in complex codeAbility to perform tasks independentlyGood presentation and report-writing skillsUp to 30% travel annually

 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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