We are seeking an ambitious and analytical Sales Performance Manager to optimize the sales performance of our customer service agents. This role combines a strategic focus on driving revenue growth with hands-on involvement in training, coaching, and performance improvement. The ideal candidate will have strong experience in sales strategies, data analysis, funnel optimization, and employee development, with a proven track record of success in a customer-service-driven environment.

The Sales Performance Manager will work collaboratively across departments to enhance the sales capabilities of our customer service agents and ensure they have the tools, knowledge, and motivation required to upsell, cross-sell, and convert support calls into sales, all while maintaining outstanding customer service standards.