Description The Mechatronics and Sustainable Packaging (MSP) Operations organization oversees the manufacturing of high-quality packaging and robotics systems. It gets the right materials, to the right place, at the right time to enable our large scale complex automated solutions to deliver results for our customers. It’s a fast-paced operation that works cross-functionally with teams across Amazon globally, and is driven by data and performance indicators. We are seeking a talented and motivated Principal Technical Infrastructure Program Manager who is capable of operating in a fast paced, ever changing, multi-platform international manufacturing and production environment. Our P-TIPM works closely with our ODMs, CMs, internal MSP mechatronics development teams, and with upstream/downstream suppliers to improve the quality, manufacturability, and cost of MSP products proactively in the design phase and throughout the entire product life-cycle. This role requires the TIPM to both develop manufacturing strategy and lead well detailed tactical execution plans to deliver on the strategy. You will take ownership of the manufacturing launch and resolution of process issues. You will be the driver in getting production up and running, understanding root cause of hardware failures and resolving gaps in our suppliers manufacturing processes. Further you will accomplish this both by directly making changes, and working as a “force-multiplier” by coaching and mentoring other PMs and manufacturing engineers to deliver production capabilities on schedule, at a high-quality level, and with the lowest total cost. Key job responsibilities In partnership with design engineering, advanced manufacturing engineering, and supply chain partners, this individual will determine how we provide manufacturing services throughout the MSP organization. This position will provide manufacturing support and develop roadmaps throughout the entire product lifecycle and across multiple technical program teams. You will serve as a main point of contact between product engineering, program teams and manufacturing operations. You will lead cross-functional communications, and strategic planning for manufacturing a new product from prototype to volume production, determine KPIs, and drive cost-reduction initiatives. You must be obsessed with data, change management, creating mechanisms, and processes that increase velocity and enable our manufacturing and supply chain functions to deliver work, faster, independently, and with zero defects. As a senior member of the team you will be key in driving continuous improvement and maturation of manufacturing planning and execution processes and procedures. This role is an internal customer facing position and will require the ability to build relationships with Amazon development and operations teams and with senior leaders (up to Vice President). Responsibilities include: • Actively support and foster a culture of inclusion • Manage manufacturing and supply chain planning by aligning the business needs, competitive landscape, and understanding the programs technical needs and value drivers • Write roadmap and strategy documentation and ensure clear communication and coordination of product needs for engineering and operations teams • Measure and analyze supplier performance, innovate and improve, drive continuous improvements • Develop a supplier roadmap that incorporates the new technologies required to support the hardware product roadmap and business requirements. • Work with Engineering and Quality to identify and qualify robust suppliers – cost, lead time, quality, and reliability. • Develop and improve organizational processes to optimize the launch of new products • Provide On-Site support to new product launches in the factory and at customer sites • Manage, measure, and improve manufacturing process capability and quality at CM, ODM and suppliers • Develop and improve organizational processes to optimize the launch of new products and scale production • Design in manufacturability (DFx) on new designs of complex mechatronics solutions • Root cause customer impacting manufacturing issues and drive resolution • Identify and influence design choices to ensure our products are safe, reliable, and can be produced, deployed, and supported at Amazon scale • Collaborate with development, supply chain, and operations teams to identify, manage and reduce risks on supply, process, and manufacturing of parts, sub-assemblies, and top-level assemblies A day in the life Collaborate with cross functional MSP teams to create and deliver a technical manufacturing strategy for complex machines and related sub-tier suppliers. Develop and deliver manufacturing operations strategies and detailed plans to drive the tactical execution from program concept to scaled production, ensuring program success. Basic Qualifications • Bachelor's degree in Engineering or related technical field • 12+ years in hardware development across the full product life cycle including scoping, planning, design, development, testing, compliance, manufacturing, and launch • 10+ years managing core project management disciplines including scope, schedule, budget, resources, quality and risk management, reporting and metric development/tracking • 7+ years of people leadership or mentoring experience • Ability to handle multiple competing priorities in a fast-paced, matrix environment • Excellent written and oral communication skills, proven problem-solving skills, and strong organizational skills • Demonstrated ability to use data and metrics to back up assumptions and evaluate outcomes. • Ability to roll up sleeves and operate as an individual contributor to get the job done • Experience in manufacturing/operations/supply chain analysis, and process improvement (eg. Lean Six Sigma). • Able to travel up to 30%, US and International Preferred Qualifications • Masters of Science and/or MBA • Diverse experience across multiple roles manufacturing large format complex products and robotics/mechatronics • Experience with SMT, PCBA, metal fabrication, weldments, machining, controls systems • Six Sigma black belt and strong application experience with Lean Six Sigma • Formal program management experience and PMP certification • Experience working on new or start-up related projects where processes will need to be defined, implemented, and iterated/refined. Ability to think strategically and manage tactically Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.