**Description:** **Prevention Agent – Hotel San Fernando, Condesa** Located just steps away from the iconic Parque México in the vibrant Condesa neighborhood of Mexico City, Hotel San Fernando is a boutique property of the renowned **Bunkhouse** brand, blending the history of a 1947 Art Deco building with contemporary design inspired by the city’s rich cultural heritage. We are seeking a Prevention Agent, primarily assigned to the night shift, who enjoys being the first point of contact for guests and team members during the night, ensuring a safe, calm, and welcoming environment. We are looking for an observant, responsible individual with a strong service mindset, excited to be part of a project that breathes design, community, and operational excellence. If you are interested in joining a dynamic team in a style and authentic setting, we invite you to become part of our project at **Hotel San Fernando** . **Qualifications:** **Key Responsibilities:** + Monitor and safeguard the safety of guests, team members, and facilities, especially during the night shift. + Conduct preventive patrols and monitor common areas. + Identify, report, and respond to risk situations or incidents in accordance with established protocols. + Provide courteous and professional assistance to guests during the night, always maintaining a service-oriented attitude. + Support compliance with rules, internal policies, and access control procedures. **Requirements:** + Previous experience in a similar role, first aid, or related areas is preferred. + Strong interest in customer service, attention to detail, and direct guest interaction. + Ability to handle challenging situations calmly, with empathy and sound judgment. + Strong observation skills, active listening, and a preventive mindset. + Conversational English skills preferred. + Availability to work primarily the night shift, with flexibility to rotate schedules and days off based on operational needs. **Primary Location:** MX-DIF-Mexico City **Organization:** Hotel San Fernando **Job Level:** Full-time **Job:** Security **Req ID:** MEX000781 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.