Presales Solution Architect - ServiceNow **General Information** Req # WD00082794 Career area: Sales Country/Region: Japan State: Tokyo City: Chiyoda-Ku Date: Monday, June 2, 2025 Working time: Full-time **Additional Locations** : * Japan - Tōkyō - Chiyoda-Ku **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** **Employer:** Lenovo Japan, LLC **Work location:** Akihabara UDX (Tokyo); (3 onsite and 2 remote days in a week could be applicable) **Smoking:** Not allowed in the office, but smoking room is available in 5th floor of Akihabara UDX **Employment condition:** Permanent Staff (Probation period: 6 months) **Expected salary:** Depending on the current salary and experience, we would make our decision **Overtime allowance:** Not applicable **Working hours:** 9:00-17:45 (Rest time: 1 hour (12:00-13:00)) **Holidays:** Saturday, Sunday, national holidays, year-end holiday, established anniversary day, special holiday, and compensatory holiday Social insurance and benefits: Comprised of Pension, Health, Unemployment and Worker's Accident Compensation, Defined-contribution pension, property accumulation savings, Lenovo employee group life insurance, etc. **Key Responsibilities:** + Act as a senior technical expert and architectural lead in strategic presales engagements with enterprise customers. + Partner with Account Executives and Solution Consultants to understand customer business objectives, technical environments, and key pain points. + Lead technical discovery sessions and workshops to gather detailed requirements and validate solution approaches. + Design and architect comprehensive, scalable, and integrated ServiceNow solutions that span multiple products and workflows (e.g., ITx, Employee Workflow, Customer Workflow, GRC, SecOps). + Develop and articulate the technical value proposition of proposed solutions, demonstrating how they address customer needs and deliver measurable business outcomes. + Build and present complex solution architectures, technical flows, and integration strategies to diverse audiences, including C-suite executives, enterprise architects, and technical teams. + Provide expert guidance on ServiceNow best practices, platform capabilities, and architectural patterns. + Support the creation of technical proposals, responses to RFPs/RFIs, and statements of work (SoWs), ensuring accuracy and technical feasibility. + Conduct technical validation and proof-of-concept activities as needed to demonstrate the viability of proposed solutions. + Stay current with the latest ServiceNow platform features, product roadmaps, and industry trends, including emerging technologies like AI/Machine Learning. + Collaborate with product management and engineering teams to provide feedback on customer requirements and market needs. + Build strong relationships with key technical stakeholders within customer organizations. + Support the transition of won deals to the professional services or implementation partners, ensuring a clear understanding of the proposed solution and technical commitments. + Mentor and support other members of the presales and sales teams on technical and architectural topics. **Qualifications:** + Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. + 5+ years of experience in a presales, solution architecture, or technical consulting role within the enterprise software industry. + Proven expertise in the ServiceNow platform, including a deep understanding of its architecture, capabilities, and multiple modules/workflows. + Demonstrated experience designing and architecting complex solutions for large enterprise customers. + Strong understanding of enterprise architecture concepts, integration patterns, and relevant technologies. + Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts2 to both technical and non-technical audiences. + Fluent in Japanese and English communication + Ability to build rapport and credibility with senior technical leaders and executives. + Experience responding to technical sections of RFPs/RFIs and contributing to solution scoping and SoW creation. + Strong problem-solving and analytical skills. + Ability to work independently and manage multiple priorities in a fast-paced environment. + Willingness to travel as required to customer sites and company events. **Desired Skills (Bonus Points):** + ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). + Relevant ServiceNow certifications in specific product areas (e.g., ITSM, ITOM, HRSD, CSM). + Experience with cloud platforms (AWS, Azure, GCP) and related architectural considerations. + Understanding of ITIL or other relevant frameworks (e.g., TOGAF, Zachman). + Experience in a specific industry relevant to the role (e.g., Financial Services, Public Sector, Healthcare). **What We Offer:** + Opportunity to work with a leading-edge cloud platform and innovative technology. + Be part of a collaborative and high-performing presales team. + Significant opportunities for professional growth and development. + Competitive salary and benefits package. + A culture that values innovation, diversity, and making a positive impact. **Additional Locations** : * Japan - Tōkyō - Chiyoda-Ku * Japan * Japan - Tōkyō * Japan - Tōkyō - Chiyoda-Ku