Job description / Role Job Type
Full Time Job Location
Egypt Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
General Management Company Industry
Telecoms About the role Purpose of the job

As a presales operations professional, you will play a critical role in driving the presales process for managed services and operations within the ICT business domain such as data center, cloud, infrastructure, network, network security, SOC, and ITSM services. This individual will be responsible for understanding customer requirements, designing managed service solutions, performing resource dimensioning, calculating costs, developing business cases, and technical proposals and presentations. They will act as a crucial link between the sales and technical teams, ensuring seamless communication and alignment throughout the presales process.

Duties and responsibilities Customer requirements analysis: Conduct thorough assessments of customer needs and technical requirements related to data center, cloud, infrastructure, network, security, SOC, and ITSM solutions. Collaborate with sales teams to understand customer pain points and business objectives. Solution design & resource dimensioning: Design and customize managed service solutions based on customer requirements and best practices. Perform accurate resource dimensioning for managed service and operational scope. Utilize industry-standard methodologies and tools for capacity planning and resource optimization. Cost estimation & business case development: Develop detailed cost estimations for proposed solutions. Prepare comprehensive business cases that demonstrate the value proposition of our solutions. Technical proposal & presentation development: Create high-quality technical proposals, presentations, and supporting documentation that effectively communicate the value and benefits of our solutions. Prepare proposals and presentations to specific customer needs and technical audiences. Deliver compelling presentations to customers and internal stakeholders. Sales & technical team collaboration: Ensure cooperation between the sales and technical teams, ensuring clear communication and alignment throughout the presales process. Provide technical expertise and support to the sales team during customer meetings and presentations. Collaborate with technical teams to ensure the feasibility and accuracy of proposed solutions. Market analysis & competitive intelligence: Stay up-to-date on industry trends, technologies, and competitive offerings. Provide insights and recommendations to improve our solutions and presales processes. Job specification Education: Bachelor's degree in engineering, computer science, information technology, or a related field (or equivalent experience). Experience: Minimum 10 years of experience in ICT operations, with at least 3 years in a presales role. Proven experience in presales operations, preferably within a managed services or data center environment. Strong understanding of data center, cloud, infrastructure, network, network security, SOC, and ITSM concepts and technologies. Demonstrated experience in resource dimensioning, capacity planning, and cost estimation for managed services. Excellent analytical and problem-solving skills. Strong written and verbal communication skills. Ability to create compelling technical proposals and presentations. Proficiency in using presentation and documentation tools. Strong collaboration and interpersonal skills. Experience with financial modeling and business case creation. Experience with pricing tools and methodologies. Skills and abilities: Leadership and team management. Excellent analytical and problem-solving skills. Strong written and verbal communication skills. Ability to create compelling technical proposals and presentations. Proficiency in using presentation and documentation tools. Strong collaboration and interpersonal skills. Experience with financial modeling and business case creation. About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.

Apply Now