WFH Texas, TX
13 days ago
Prepress Customer Service Coordinator
Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

The Opportunity

The purpose of the Prepress Coordinator role is to be a point of contact between our customers and internal departments to facilitate the timely creation and use of photopolymer printing plates for large format flexographic printing. 

How you will impact Smurfit Westrock:

Serve as advocate and point of contact between our customer and internal prepress department Order Intake and initiation of pricing, print card, and printing plate requests Define and translate customer instructions into Job Tracker databaseCollect and organize digital assets for use in pricing, graphic and production departmentsAccurate pricing of material, manufacturing and service costs required by customerControl point for data accuracy in the estimating systemCollect / Audit Customer and Press Specifications.Priortize and organize daily workloadEnsure all customers needs are met on a timely basisEstablish goals, track resultsTracking monthly financial results against budget / forecast for customers serviced Be accountable for internalizing plate spend of locations serviced Collaborate with Team Members and Management to develop creative corrective actions / solutions to customer issues or gaps in process to improve quality, lower cost and accelerate speed to market Perform / schedule audits and training on the use and maintenance of photo polymer printing platesAssure that on a daily basis all company standards and Customer Commitments are metWork Safely at all timesPerform other duties as assigned and assist anywhere needed

What you need to succeed:

Experience with Flexographic Printing preferredMicrosoft Office and Mac Experience RequiredAdobe Illustrator PreferredExperience in Customer Service RequiredStrong written & oral communication skillsProject management skillsProblem solving and analytical skillsExcellent time management skills - ability to be proactive and acknowledge priorityAbility to resolve conflicts and develop teamworkAbility to work independently; Self StarterHighschool or GED equivalent Required; Bachelors Degree Preferred

What we offer:

Corporate culture based on integrity, respect, accountability and excellenceComprehensive training with numerous learning and development opportunitiesAn attractive salary reflecting skills, competencies and potentialBenefits package to include medical, dental, vision, life insurance, 401k with match, tuition reimbursement, employee discounts, employee referral bonus, and much more!A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
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