Premier Technical Support Specialist with French **General Information** Req # WD00086724 Career area: Services Country/Region: Slovakia State: Bratislavský kraj City: Bratislava Date: Wednesday, August 20, 2025 Working time: Full-time **Additional Locations** : * Slovakia **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** Are you passionate about solving technical challenges and delivering exceptional customer experiences? Lenovo is looking for a Premier Support Technical Specialist to join our elite support team, serving our valued customers in France. If you thrive in a fast-paced environment and enjoy working with cutting-edge technology, this is your opportunity to shine. **What You'll Do:** * Diagnose and resolve hardware/software issues remotely via phone and email * Perform effective troubleshooting across Lenovo's client product portfolio (notebooks, desktops, monitors, smart devices) * Dispatch parts and coordinate with field engineers for onsite repairs * Collaborate with Technical Account Managers to ensure timely case resolution * Deliver top-tier customer communication and case management from start to finish * Educate customers using your expertise and Lenovo's documentation * Share insights on recurring issues to improve team knowledge * Take ownership of your workload and drive cases to closure **What You Bring:** * Solid knowledge of Windows OS and Microsoft products * Troubleshooting skills across hardware and software platforms * Strong problem-solving and prioritization skills * Excellent verbal and written communication in French (business fluent) * Ability to view issues from multiple perspectives and proactive mindset as well as eagerness to learn **Nice-to-Haves:** * Experience in IT services or working with field service providers * Familiarity with AI-assisted productivity tools (e.g., Copilot, Microsoft 365 AI features) * Ability to leverage AI for knowledge search, troubleshooting, and documentation **What We Offer:** * An open and stimulating environment within one of the most forward-thinking IT companies * An international organization with a high focus on all types of Diversity in the team * 3 sick days per year * Additional vacation days * 100% sick leave compensation up to 2 months per year * A broad selection of soft / hard skills trainings and individual mentoring * Employer contribution to the Third Pillar Pension System * Life & life events insurance, fully covered by company We are looking forward to discussing this position with you soon! Base gross monthly salary from 2000 EUR , depending on experience + variable part 12% of your annual earnings. _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._ **Additional Locations** : * Slovakia * Slovakia **AI PROCESSING NOTICE** We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.