General Information Req # WD00085068 Career area: Services Country/Region: Slovakia State: Bratislavský kraj City: Bratislava Date: Tuesday, July 8, 2025 Working time: Full-time Additional Locations:  * Slovakia Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

This a technical role within the Lenovo’s Premier Technical Support team based in Bratislava, Slovakia, In this role you will be delivering best in class support to Lenovo’s Premier Support customers. Over phone and email, you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication.

In this role, you will be based in our Bratislava office with our Premier Technical Support team and directly reporting to Technical Support Manager in the UK.

Day-To-Day Tasks:

• Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation

• Identify the cause of hardware / software faults and provides a solution

• Resolve over phone or email or onsite via parts and engineer dispatch

• Work with Technical Account Management team to monitor and tracks issues to ensure speedy resolution.

• Advise & educate customers through combination of experience & guideline documentation to ensure a solution to their technical issues.

• Provide input on recurring customer problems and share that information with other technical team members when relevant.

• Monitor own ‘open case’ workload and drives to closure.

Key Competencies Needed:

• 3+ years of experience in Client Technical Support roles.

• Experience within IT Services and Working with Field Service Providers

• Working Knowledge on Windows Operating Systems and MS Products

• Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets)

• Effective communication skills at all levels - written and verbal

• Business Fluent English

 

What Lenovo can offer You:

A multitude of professional and personal opportunities  Charity, volunteering and other fun activates and clubs to join An international organization with a high focus on all types of Diversity in the team 3 sick days per year Additional vacation days 100% sick leave compensation up to 2 months per year A broad selection of soft / hard skills trainings and individual mentoring Employer contribution to the Third Pillar Pension System Life & life events insurance, fully covered by company  
Base gross monthly salary starts from 1.750 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.

About Lenovo Premier Support Services
Lenovo first class Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:  * Slovakia * Slovakia

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