Premier Support Technical Specialist with French **General Information** Req # WD00084713 Career area: Services Country/Region: Romania City: Bucharest Date: Tuesday, July 1, 2025 Working time: Full-time **Additional Locations** : * Romania **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** Are you passionate about solving technical challenges and delivering exceptional customer experiences? Lenovo is looking for a Premier Support Technical Specialist to join our elite support team, serving our valued customers in France. If you thrive in a fast-paced environment and enjoy working with cutting-edge technology, this is your opportunity to shine. **What You’ll Do:** + Diagnose and resolve hardware/software issues remotely via phone and email + Perform effective troubleshooting across Lenovo’s client product portfolio (notebooks, desktops, monitors, smart devices) + Dispatch parts and coordinate with field engineers for onsite repairs + Collaborate with Technical Account Managers to ensure timely case resolution + Deliver top-tier customer communication and case management from start to finish + Educate customers using your expertise and Lenovo’s documentation + Share insights on recurring issues to improve team knowledge + Take ownership of your workload and drive cases to closure **What You Bring:** + Solid knowledge of Windows OS and Microsoft products + Strong problem-solving and prioritization skills + Excellent verbal and written communication in French (business fluent) + Ability to view issues from multiple perspectives + Proactive mindset and eagerness to learn **Nice-to-Haves:** + Experience in IT services or working with field service providers + Proven troubleshooting skills across hardware and software platforms **What We Offer:** + Mentorship from senior Program Managers + Exposure to global projects and teams + Opportunities for career growth and development + Annual salary review and performance-based bonuses  + Extra vacation days based on years of service  + 2 sick days annually  + Additional paid leave for Public Holidays that fall on weekends  + Additional paid leave for parents  + Diverse, inclusive international team  + Hybrid work model with flexible hours **Ready to Elevate Your Career?** Join a global tech leader where innovation meets customer excellence. Apply now and become part of a team that’s redefining support—one solution at a time. _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._ **Additional Locations** : * Romania * Romania **AI PROCESSING NOTICE** We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.