General Information Req # WD00084713 Career area: Services Country/Region: Romania City: Bucharest Date: Tuesday, July 1, 2025 Working time: Full-time Additional Locations:  * Romania Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

 

Are you passionate about solving technical challenges and delivering exceptional customer experiences? Lenovo is looking for a Premier Support Technical Specialist to join our elite support team, serving our valued customers in France. If you thrive in a fast-paced environment and enjoy working with cutting-edge technology, this is your opportunity to shine.

What You’ll Do:

Diagnose and resolve hardware/software issues remotely via phone and emailPerform effective troubleshooting across Lenovo’s client product portfolio (notebooks, desktops, monitors, smart devices)Dispatch parts and coordinate with field engineers for onsite repairsCollaborate with Technical Account Managers to ensure timely case resolutionDeliver top-tier customer communication and case management from start to finishEducate customers using your expertise and Lenovo’s documentationShare insights on recurring issues to improve team knowledgeTake ownership of your workload and drive cases to closure

What You Bring:

Solid knowledge of Windows OS and Microsoft productsStrong problem-solving and prioritization skillsExcellent verbal and written communication in French (business fluent)Ability to view issues from multiple perspectivesProactive mindset and eagerness to learn

Nice-to-Haves:

Experience in IT services or working with field service providersProven troubleshooting skills across hardware and software platforms
 

What We Offer:

Mentorship from senior Program ManagersExposure to global projects and teamsOpportunities for career growth and developmentAnnual salary review and performance-based bonuses  Extra vacation days based on years of service  2 sick days annually  Additional paid leave for Public Holidays that fall on weekends  Additional paid leave for parents  Diverse, inclusive international team  Hybrid work model with flexible hours
Ready to Elevate Your Career?Join a global tech leader where innovation meets customer excellence. Apply now and become part of a team that’s redefining support—one solution at a time.

  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:  * Romania * Romania

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