Where Disney Magic Meets Relaxed Luxury. Be Part of an Iconic Orlando Experience.

Offering over 1000 guest rooms and suites, Hilton Orlando Buena Vista Palace boasts breathtaking panoramic views of Disney Springs, nightly EPCOT fireworks and so much more!  After a long day in the parks, guests can unwind in comfortable rooms featuring modern amenities and spacious living areas.

We are seeking a Pre Arrival Coordinator who embodies anticipatory service, polished communication and a passion for creating unforgettable guest experiences.

Check us out: Hilton Orlando Buena Vista Palace

If you're ready to take your career to the next level, apply now and join our team at Hilton Orlando Buena Vista Palace!

Pay Rate: $20.84 per hour plus upsell incentives

Shift Pattern: 7am - 11:30pm Open full availability 

The Benefits: We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:*

Access to your pay when you need it through DailyPayMedical Insurance Coverage – for you and your familyMental Health ResourcesBest-in-Class Paid Time Off (PTO)  Go Hilton travel discount programSupportive parental leaveMatching 401(k)Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discountDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)Career growth and developmentTeam Member Resource GroupsRecognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

Organizes and oversees all arrivals/pre-assigned groups/leisure guests to ensure total guest satisfaction.Ensures that all guests are confirmed and specific accommodations are pre-assigned, and all requests for special accommodations are met daily.Answers and dispatches telephone calls, maintains call logs and ensures guest satisfaction through follow up calls.Prioritize daily room assignments for all incoming guests. Make appropriate selection of rooms based on guest needs whilst proactively managing hotel inventory.Monitors hotel's test messaging platform and directly assist with guest's enquiries and requests.Fields guest complaints, listens and extends assistance in order to resolve problems.Special projects as assigned.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!