Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. The Pre-Analytics Team Leader is responsible for the department's courier training program and ensuring that the department adheres to all applicable safety and compliance guidelines. This position is critical to ensuring that new couriers are properly onboarded and trained prior to performing specimen routes on their own. You will serve as the training liaison for our vendor couriers, ensuring that the vendor couriers are receiving the latest updates to our training program and all applicable compliance/safety guidelines (maintaining the same level of service provided by CC couriers). **A caregiver in this position works day/evening rotation, from 8:00am - 5:00pm.** A caregiver who excels in this role will: + Lead local work group in daily operations including staffing, service levels, quality and safety. + Participate in hiring process as well as input on employee performance, including corrective actions and evaluations. + Investigate and resolve routine operational problems and patient issues. + Escalate complex problems to Supervisor/Manager. + Drive local root cause analysis and implementation of improvements and counter measures. + Provide response to local quality concerns and inform critical issues to senior management. + Drive front line employee engagement and recognition. + Facilitate development for lead techs. + Lead and provide Talent Management for team leaders. + Oversee onboarding and training of all employees. + Order and maintain adequate supplies. + Other duties as assigned. Minimum qualifications for the ideal future caregiver include: + Associate's Degree and three years of Laboratory experience + **OR** High School Diploma/GED and five years of experience Preferred qualifications for the ideal future caregiver include: + Bachelor's Degree in Business Administration, Healthcare Administration or a related field + 3 years of Logistics or driving experience Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ **Physical Requirements:** + Ability to perform work in a stationary position for extended periods + Ability to operate a computer and other office equipment + Ability to communicate and exchange accurate information + Ability to travel throughout the hospital system and, in some locations, off-site. **Personal Protective Equipment:** + Follows Standard Precautions using personal protective equipment as required for procedures. **Pay Range** Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities