**Job Type:** Regular **Time Type:** Full time **Work Shift:** Day (United States of America) **FLSA Status:** Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** Reporting to and in collaboration with the Director of Site Operations, the Primary Care Practice Manager is responsible for all day-to-day operational and managerial duties associated with the successful oversight of a high-volume, multi-provider Primary Care practice. The Primary Care Practice Manager works with operational and clinical leaders to create an environment of outstanding medical care and service to its patients and will serve as a resource to enhance operational efficiencies. S/he will inspire trust, promote collegial dialogue and support a diverse collaborative culture. The Primary Care Practice Manager will have responsibility for the development of staff through coaching, communicating both positive and constructive feedback, timely and accurate performance evaluations and the creation of learning opportunities. **Job Description:** **Essential Duties & Responsibilities including but not limited to:** + Follow corporate and practice policies and procedures + Work with Director, Site Operations/Practice Administrator to develop annual budgets and demonstrate cost effectiveness during budget preparation + Accurately executes established payroll procedures, including time cards and timekeeping systems utilization. + Respond to patient inquires. + Coordinate maintenance, repair and cleaning of the practice. Monitor professional physical appearance of building and office space and address if deficient. + Supervise work performance of the staff to ensure adherence to established standards. + Review work performance and make decisions for pay increases, promotions, transfers and other human resource actions. + Train new staff regarding department policies and procedures. + Orient colleagues that are new to area or new to the performance of specific tasks. + Establish work schedules and assign staff to specified areas of the department. + Counsel, discipline and recommend discharge as necessary. Determine if retraining is necessary. + Communicate with Director of Practice Operations or Practice Manager on a regular basis to evaluate practice operations. + Act as a liaison between support staff and providers. + Monitor and address staffing issues to insure appropriate coverage to support patient flow. Develop and monitor provider weekly schedules, on-call schedules. + Support front office staff and provide coverage as needed in administrative or clinical areas (as defined by established policy and protocol) provide back-up coverage during staff shortages, during crisis situations and for evaluation. + Conduct regular meetings with medical staff and support staff to insure consistent and timely flow of communication. + Maintain responsibility for petty cash; reconcile petty cash fund. + Control supply ordering/receiving and inventory for office. (Including clerical, medical, furniture and equipment needs within specified guidelines). + Participate in and successfully complete Mandatory Education. **Requirements/Qualifications:** + A Bachelor’s or advanced degree is preferred + Demonstrated management skills + Two years of leadership experience in a physician office in a provider setting + Strong knowledge of electronic medical record systems + Strong overall computer skills + Knowledge of third party billing and coding requirements, Superior ability to communicate with all levels of staff and the provider community **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity** **Employer/Veterans/Disabled**