TDO Software is seeking a dynamic and customer-focused professional to act as the primary liaison between our existing clients and the TDO Support team. The ideal candidate will bring a strong background in the dental industry—particularly with endodontic practices—along with the ability to engage effectively with dental office teams. This role involves nurturing client relationships, identifying new business opportunities, and ensuring that our products and services continue to meet the evolving needs of our customers. The position also includes representing the company at industry trade shows, events, and in-office visits to foster new partnerships and drive revenue growth.

Help push current marketing/sales initiatives by identifying sales targets and opportunities to drive revenue cross selling services  Meet goals and quotas as defined by supervisor Segment customers and evaluate customer satisfaction with these customers   Nurture existing customer needs  Build long term relationships with customer accounts  Advocate for client needs to various departments within the organization  Reach out at predetermined periods to check in on customers  Identify common trends across the customer base that will help improve overall customer satisfaction  Works with marketing to help develop future KOLs  This role does not include inbound support calls.  Ability to relate professionally to internal teams and clients on a regular basis.  Act as an elevated point of contact for existing users.  Identify existing / additional services that will elevate customer efficiency and customer success  Drive overall customer satisfaction to improve NPS score  Develop SOPs for future Account Managers  Manage and remind SaaS users about their conversion to Professional  Attend trade shows and meetings related to the endodontic field to liaise with DSOs and large practices. Participate and collaborate at the annual user group meeting. Documents detailed records of customer interactions, customer accounts and file documents through an online ticketing system. Adheres to all rules and regulations outlined in the Employee Handbook. Perform related duties as assigned by supervisor