**Job Type:** Regular **Time Type:** Full time **Work Shift:** Day (United States of America) **FLSA Status:** Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** Coordinates the day-to-day operations of a multiple provider practice with generally more than 10 FTEs, which includes patient flow, provider schedules, charge entry, deposit of co-payments, and staff supervision, to insure practice growth, profitability, quality care, and patient, provider, and staff satisfaction. Works closely with Practice Operations Manager to communicate practice needs, problems, and concerns and to communicate ideas and suggestions to increase patient volume and improve practice’s financial position. Supports and communicates WPA policies and procedures to providers and practice staff. Extended hours may be required to attend meetings, insure practice staffing and meet deadlines. **Job Description:** PRINCIPAL FUNCTIONS: 1. Exemplifies Winchester Hospital’s values and Service Excellence standards. Commits to making every encounter with our patients, patients’ family, co-workers, physicians and other customers the best that it can be. 2. Complies with all Winchester Hospital and WPA policies and the Code of Business Conduct. As required, maintains current tuberculosis testing. Takes responsibility for own safety as well as the safety of patients, patients’ family, co-workers, physicians and other customers. 3. Demonstrates cost conscious awareness by comparing and analyzing practice expenditures monthly and efficiently utilizing staff and supplies within budgetary guidelines. Reviews monthly practice reports and recommends ways to reduce overhead. 4. Works with Practice Operations Manager to develop supply, capital, staff budgets, and revenue projections. 5. Authorizes, monitors and processes all practice expenditures per WPA policies and procedures. Develops and maintains a system for purchasing ensuring “best pricing” is obtained for all practice purchases. Coordinates timely and accurate submission of payroll time sheets. 6. Interviews, hires, orients, trains, and evaluates performance of, and when necessary, disciplines practice staff. Provides guidance in effective problem solving to all practice staff. Conducts regular staff meeting to promote communication and facilitate problem solving and planning. 7. Coordinates the effective operation of the front desk ensuring a customer service focus while gathering appropriate information needed for clinical care and billing. Responsible for accurate and timely submission of patient charges. Provides backup support to all practice staff. 8. Ensures a safe working environment by resolving maintenance, housekeeping and physical plant problems. Ensures that office and clinical equipment is kept in good working order. Monitors service contracts and arranges for repairs and/or preventive maintenance. 9. Participates in the following: a. Mandatory training requirements as per hospital/unit policies b. Continuing education/inservices to enhance knowledge c. Staff meetings d. Performance improvement initiatives e. Orientation of new staff, students and/or volunteers KNOWLEDGE, SKILLS, AND ABILITIES: 1. High School diploma or equivalent required. 2. At least three years experience in a medical office setting. 3 Keyboarding ability and knowledge of practice management software 4. Ability to solve problems and prioritize multiple demands. 5. Knowledge of medical terminology 6. Knowledge of insurance, coding and billing regulations LICENSE, CERTIFICATION REQUIRED: None Required LIFE SUPPORT CERTIFICATION REQUIRED: None Required **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity** **Employer/Veterans/Disabled**