Description

The Medical Office Coordinator is responsible for greeting patients, answering phones and scheduling appointments. The collection of accurate patient demographics, insurance verification, referral processing, and various other areas of data entry. Coordinates the daily operations of the physician office, including the medical records process, patient and physician scheduling, overseeing the front desk, confirming appointments, and ordering office supplies. Will be responsible for charge entry and patient balance processing and the daily reconciliation of charges and payments.

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Greeting patients, answering phones and scheduling appointments  

Collection of accurate patient demographics  

Answers telephones in a prompt and courteous manner  

Insurance verification  

Referral processing  

Will be responsible for charge entry and patient balance processing and the daily reconciliation of charges and payments  

Displays concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situations  

Ensures that all contacts with patients, the public, physicians and other personnel are carried out in a friendly, courteous, helpful and considerate manner  

Manage, copy, and review medical records to ensure accuracy  

Coordinates the daily operations of the physician office, including the medical records process, patient and physician scheduling, overseeing the front desk, confirming appointments, and ordering office supplies   

 

Qualifications

High School Diploma/GED  

5 years of experience in a Physician Practice preferred  

Completion of Medical Office Assistant program preferred  

Healthcare management/administration certification preferred  

EMR/EHR experience preferred, NextGen or Athena experience preferred  

Proficiency in a windows environment with a working knowledge of Word, Outlook, and the Internet is required  

Willingness to be flexible and adaptable in a complex, matrix environment   

 

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