Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Summary-This position reports to the Operations Manager. The Patient Services Coordinator, under supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and schedule patient appointments. This person understands their position is an important part of the care team in the Patient Centered Medical Home and promotes partnership between patients, family and team

Essential Functions-Understands their position is an important part of the care team in the Patient Centered Medical Home and promotes partnership between patient, family and team.
-Actively participates in daily team huddles.
-Greets and directs visitors.
-Answers incoming patient calls in a Call Center setting.
-Addresses live phone calls and sends to triage nurse as needed.
-Reviews EMR administrative messages, Outlook e-mail, multiple times per day.
-Schedules patient appointments for follow up, new patient office visits, sick visits, annual visits, etc.
-Confirms and edits patient insurance coverage.
-Completes EMR functions, i.e.
-Arrival Status, No Shows, Cancellations.
-Fills empty slots within the clinician’s schedules daily utilizing a wait list, follow up list and sick/urgent visits.
-Maintains adequate stock of new patient packets, follow up appointment cards, Patient Gateway portal cards.
-Closes and reconciles all co-payment and self-payment batches for the day prior to end of shift.
-Reschedules canceled appointments in EMR using EMR functionality for wait list, recall list and Televox cancellation lists.
-Cross trained to support primary care, pediatrics and specialty offices.
-Applies and promotes the Core Values of MVH.
-Provides welcoming, efficient and thorough customer service at the point of patient check in for Established Patients and New Patients.
-Verifies patient using two patient identifiers, arrive patient in EMR system, directs patient to the appropriate care team. <
-Confirms and updates patient demographics and insurance; copy patient insurance card (s).
-Requests/receives co-pays.
-Schedules patient follow-up and new patient appointments.
-Prints and distributes visit summary reports to patient upon departure.
-Cross covers all check in/check out areas and call center duties as needed.

 

Qualifications

Education
High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred

Experience
1-3 years of customer service experience, preferably in a clinical setting. Call Center/high volume practice experience preferred. Electronic Medical Record Experience preferred. 1-2 years required

Knowledge, Skills and Abilities
- Ability to work effectively on a team.
- Ability to manage multiple tasks concurrently.
- Comfortable in a fast-paced working environment.

 

Additional Job Details (if applicable)

Physical Requirements

Standing Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)

 

Remote Type

Onsite

 

Work Location

100 Blossom Street

 

Scheduled Weekly Hours

0

 

Employee Type

Per Diem

 

Work Shift

Day (United States of America)

 

Pay Range

$17.36 - $24.45/Hourly

 

Grade

3

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.