If you are a current YAI employee, please click this link to apply through your Workday account. (http://wd5.myworkday.com/wday/authgwy/yai/login.htmld?) Key/Essential Functions & Responsibilities + Manages day-to-day operations of an assigned clinic by providing support and direction for all daily activities and to clinic staff at all levels and directly supervises administrative and clinical support staff including medical receptionists, referral specialists, medical records clerks and porters. + Ensures accurate scheduling, efficient patient flow and compliance with all applicable documentation and billing-related requirements including timely submission and closing of encounters by consistently applying and enforcing policies, procedures and productivity standards for all clinic staff. + Remains current with all applicable rules and regulations, including healthcare specific regulations such as Department of Health (DOH), HIPAA and OSHA and ensures all clinic staff adhere to requirements and all other organizational policy standards; escalates concerns to applicable management and/or leadership for providers, clinical or other non-support staff for handling. + Ensures key performance indicators (KPIs) are maintained for assigned clinic by monitoring and analyzing appointment volume, wait times, cancellations and staff productivity, working with providers, support staff and applicable management and/or leadership to address specific concerns or performance issues through discussions and plans for corrective action. + Regularly coordinates with clinic staff at all levels to facilitate cross-site collaboration, ensuring consistency and communication across all units and attends leadership meetings to identify and address issues or concerns. + Serves as primary liaison with Billing Department and Call Center Supervisor to assure proper eligibility checks for escalated or complex cases/reviews and to ensure all encounters and billing matters are appropriately resolved or completed; coordinates eligibility and insurance-related trainings for clinic staff. + Partners with providers and scheduling teams to optimize clinical schedules and resource allocation, maximizing productivity by coordinating coverage and filling available openings in schedules and communicating provider schedule needs and/or changes. + Facilitates patient experience initiatives, feedback collection and service recovery through formal surveys and by receiving and reviewing feedback and complaints from patients or circles of support, ensuring resolution to concerns in collaboration with applicable staff. + Identifies inefficiencies and proposes solutions and changes to workflows, processes and/or procedures to improve customer service, patient experience and service delivery. + Maintains a safe, secure and compliant work environment by understanding, communicating and keeping current with all applicable processes, procedures and requirements for documenting, tracking and reporting (e.g. workplace injuries, incidents, absences, leaves, etc.). + Manages inventory, supplies and invoicing, directing or coordinating ordering of supplies ensuring use of approved vendors, processing orders and approving invoices in a timely manner in accordance with all applicable policies and procedures in electronic system. + Schedules equipment and/or site maintenance and ensures overall cleanliness of facility in accordance with applicable requirements, reporting concerns with physical facilities to maintenance team/leadership to ensure safe, secure and operational order. + Serves as super user for electronic health record (EHR) for assigned location, providing access, new hire and ongoing system training and assisting with navigating and/or troubleshooting system issues; supports providers and other new clinic staff with gaining access to other applicable systems, applications and/or sites. + Participates in interview, selection, placement and/or reassignment processes for administrative/ support staff, providing feedback and making recommendations to Director of Operations and Programs. + Initiates, reviews or approves staff status, work hours, promotions, demotions, transfers and/or other adjustments for staff, ensuring changes are appropriately submitted in Workday in a timely manner. + Ensures timekeeping records and approvals through Workday are completed accurately and on a timely basis to support payroll processing; identifies concerns with attendance, work hours and/or time tracking, resolving with direct reports or coordinating resolutions and coverage with appropriate management and/or leadership, when needed. + Regularly evaluates the work performance of assigned staff, ensuring clear communication of job expectations, documenting supervision, providing feedback, coaching and development, completing evaluations and developing plans for growth, corrective actions and/or professional development. + Schedules and conducts Monthly Site Staff meeting for all clinic staff, communicating concerns, changes, updates and facilitating resolution of issues relating to facility operations, patient experience and/or performance or quality. + Leads practice audits and performance improvement projects, ensuring participation by all clinic staff in quality improvement activities and concerns to applicable departments and/or leadership in accordance with policies and procedures. + Complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA). + Performs all duties of Medical Receptionist, Referral Specialist, Medical Records Clerk and/or Porter as needed to provide coverage and support day-to-day operations of the clinic, if needed in the absence of staff; provides coverage for other clinics in the absence of a Practice Administrator, when requested. + Performs all other duties, as assigned. Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.) + HS diploma or its educational equivalent; and + Five (5) years of experience coordinating and/or overseeing operations of an outpatient clinic, medical practice or similar healthcare facility, including or supplemented by at least one (1) year of supervisory experience; or + Satisfactory equivalent combination of education, experience and/or training. + Strong understanding of clinical workflows, medical billing processes and EHR systems and scheduling software (NexGen, Epic, etc.). + Knowledge of healthcare regulations and patient confidentiality protocols. + Exceptional supervisory and leadership skills, including the ability to effectively represent the clinic with internal departments and external stakeholders and to motivate, direct and engage staff, including providers. + Ability to report on-site to assigned clinic on a regular basis and willingness to travel to and/or provide coverage at other clinic location(s) across New York City, as requested. + Patient-centered mindset with a focus on increasing operational efficiency and workflow optimization. + Ability to work effectively in a fast-paced environment, appropriately prioritizing tasks to meet deadlines and other requirements. + Excellent interpersonal, problem solving and communication skills, along with the ability to effectively interact with patients, providers, support staff and external stakeholders at varying levels, and to hold teams accountable. + Strong computer skills, including proficiency with Microsoft Office Suite, specifically Word, Excel and Outlook, including the ability to learn/use basic office equipment, software and/or electronic systems to effectively carry out essential business tasks. + Ability to meet essential physical demands of position, including using hands to finger, handle or feel objects, tools or controls; sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms; and to lift and/or move packages or boxes weighing up to 25 pounds at assigned location, as needed. Preferred Qualification Requirements (desired requirements beyond MQRs above) + Bachelor's degree in healthcare or business administration or a related field. + Three (3) or more years of supervisory experience in an outpatient clinic. + Verbal and/or written fluency in Spanish, including fluency with medical terminology. Schedule: Monday to Friday 9am to 5pm Salary rage: $64,350 - $72,000 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.