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Power Platform Developer

PRIMARY PURPOSE:  The Power Platform Developer plays a pivotal role in designing, developing, and optimizing intelligent Copilot Agents that enhance productivity, decision-making, and client outcomes across Sedgwick. This role combines development expertise with prompt engineering, user experience design, and AI governance to deliver scalable, secure, and impactful agent solutions.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Designs and builds Copilot Agents using Microsoft Copilot Studio and Power Platform tools.Leverages data science techniques & development (e.g., NLP, classification, clustering) to enhance agent intelligence and contextual awareness.Collaborates with business units to translate real-world challenges into agent use cases and prompt flows.Develops, tests, and refines prompt templates tailored to diverse operational scenarios.Maintains the Sedgwick-specific prompt library and ensures alignment with enterprise standards. Ensures agents adhere to data access policies, security protocols, and ethical AI guidelines. Supports environment strategy, including role-based access control and publishing workflows. Drives improvements through the use of tools like the Copilot Studio Kit to monitor agent usage, performance, and feedback.Analyzes telemetry data to identify optimization opportunities and inform future development.Partners with IT, business stakeholders, and the broader AI COE to scale agent adoption.Partners with product managers, designers, and data scientists to define agent behavior and user experience.Provides technical guidance and mentorship to junior developers and citizen creators.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.Travel as required.

QUALIFICATIONS

Education & Licensing

Bachelor's degree in Data Science, Computer Science, or a related field from an accredited college or university preferred.  Microsoft Certified: Power Platform Fundamentals, Microsoft Certified Trainer preferred.

Experience

Six (6) years of related experience to include three (3) years of experience in data science, AI/ML, or intelligent automation, and experience with data governance, security, and compliance in enterprise environments, or equivalent combination of education and experience required.

Skills & Knowledge

Proficiency in Power Platform and Microsoft 365 Copilot StudioStrong understanding of prompt engineering, LLMs, and conversational AIUnderstanding of with Power BI, Azure OpenAI, or Microsoft FabricAbility to partner with COEs on innovation initiativesStrong knowledge of Agile project management methodologiesExcellent communication and collaboration skillsExperience with .net and SQLAnalytical and interpretive skillsStrong organizational skillsAbility to create and complete comprehensive, accurate and constructive written reportsAbility to work in a team environmentAbility to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel as required

Auditory/Visual:  Hearing, vision and talking

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.