Job Title: Post Recovery Representative (Contract-to-Hire) Schedule: Monday–Friday, 8:00 AM – 5:00 PM Work Environment: Hybrid (Remote Mondays & Fridays; On-site Tuesdays–Thursdays) Position Overview We are seeking a detail-oriented and customer-focused Post Recovery Representative to join our team on a contract-to-hire basis. This role is responsible for managing high volumes of inbound and outbound communications, ensuring accurate and timely reporting of repossessions, and supporting administrative processes in compliance with client requirements. The ideal candidate will demonstrate strong organizational skills, a professional demeanor, and the ability to thrive in a fast-paced, hybrid work environment. Key Responsibilities + Serve as a subject matter expert for inbound inquiries related to post-recovery processes, including vehicle release scheduling, redemption procedures, and escalation handling. + Accurately report all repossessions from third-party service providers to clients via email or within client systems. + Collect and submit all required documentation to meet client service level agreements and timelines. + Coordinate vehicle pickups and documentation through outbound calls and follow-ups. + Maintain accurate lot inventory records, including redemption and transport releases. + Manage contested repossessions to ensure compliance and efficiency. + Prepare and deliver analytical repossession reports to clients. + Provide exceptional customer service via phone and email. Qualifications + Minimum of 1 year of experience in client communication, administrative support, or a related office environment. + At least 1 year of recent experience in a call center or high-volume customer service role. + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). + Strong verbal communication and professional phone etiquette. + Ability to type a minimum of 40 WPM with high accuracy. + Excellent organizational, time management, and multitasking skills. + Demonstrated ability to follow procedures and work collaboratively in a team setting. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Indianapolis,IN. Application Deadline This position is anticipated to close on Jul 4, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.