Levy Sector **Position Title: POS Support - FESTIVALS** **Pay Range: $16.90 - $25.00** **We Make Applying Easy!** Want to apply to this job via text messaging? Text **JOB** to **75000** and search **requsition number.** The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg **Position Overview** The Festivals POS Support role is responsible for ensuring all point-of-sale (POS) systems across our festival footprint are fully operational, accurate, and optimized for fast-paced, high-volume environments. This position works closely with Operations, Finance, Bars, Culinary, Purchasing, and Vendor teams to ensure seamless transaction processing, proper menu builds, device functionality, reporting accuracy, and on-site troubleshooting. This is a hands-on role supporting some of the largest festivals in the country—requiring strong technical ability, exceptional communication skills, and the ability to thrive in high-pressure, rapidly shifting environments. **Key Responsibilities** **POS Systems Management** + Build, maintain, and manage POS menus for all festival zones, concepts, and vendors. + Set up item programming, tax structures, discount codes, tip settings, and reporting parameters. + Ensure POS data accuracy matches festival settlements, vendor commissions, and financial requirements. **Device Setup & Deployment** + Prepare, update, and configure all POS terminals, handheld devices, printers, routers, and kiosks. + Coordinate with IT partners for network setup, connectivity, and device inventory management. + Build and maintain a POS asset tracking log for each festival. **On-Site Festival Support** + Lead on-site POS installation, testing, troubleshooting, and go-live support. + Support Ops teams, vendor partners, supervisors, and cash room staff with POS functionality. + Provide rapid response to device issues to ensure uninterrupted sales operations. + Train festival staff and vendors on POS usage, menu navigation, discounts, and best practices. **Reporting & Data Accuracy** + Reconcile sales reports daily, ensuring alignment with real-time dashboards. + Identify and resolve discrepancies related to taxes, tips, item mappings, vendor splits, and cost centers. + Provide post-event reporting summaries to Operations, Finance, and Leadership. **Vendor & Client Collaboration** + Act as liaison between Levy Festivals, POS providers, vendors, and clients. + Communicate POS needs, timelines, expectations, and tech requirements in advance of every festival. + Support vendor onboarding with menu submission, pricing validation, and device allocation. **Continuous Improvement** + Recommend enhancements to POS systems, festival processes, and reporting automation. + Document SOPs for POS build-outs, troubleshooting, and festival workflows. + Assist with testing new POS platforms, software updates, and hardware. **Qualifications** + Experience with POS platforms (Square, Toast, Clover, Appetize, or similar). + Strong technical troubleshooting skills and comfort with software/hardware. + Highly organized with the ability to manage multiple festivals and timelines. + Effective communicator with the ability to explain tech to both tech-savvy and tech-averse users. + Capable of working long hours, nights, weekends, and extended on-site festival days. + Valid driver’s license and ability to travel frequently. + Calm under pressure (festival chaos is real). + Ability to lift and move equipment (terminal kits, printers, cables, etc.). **Skills & Attributes** + Tech-savvy with a problem-solver mindset + Hyper-organized and detail-oriented + Strong communicator and patient trainer + Collaborative partner across Ops, Finance, Culinary, Bars, and Vendor teams + “Has a spine” and can set boundaries with vendors and clients + Adaptable and thrives in unpredictable, fast-paced environments + Passion for festivals, live events, and bringing exceptional guest experiences to life **Success in This Role Looks Like** + Zero downtime at festival sales points + Accurate menus, taxes, and reporting across all devices + Smooth vendor settlements with no surprises + Well-trained teams who feel confident using POS + Quick resolution to tech issues under pressure + Strong alignment with Ops, Finance, and client partners + Consistent improvement in how we deploy POS across the division **Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!** **Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.** From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. **For more information on what we are about as a company, check us out by following the link below:** **http://www.levyrestaurants.com/who-we-are/** **Apply to Levy today!** _Levy is a member of Compass Group USA_ Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) **Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.** **Associates of Levy are offered many fantastic benefits.** + Instapay (early access to your wages) and high interest savings both through the EVEN app + Associate Shopping Program + Health and Wellness Program + Discount Marketplace + Employee Assistance Program For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Levy.pdf) or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Levy.pdf