**Job Summary** We are seeking a highly motivated and brand-driven **Portfolio Training & Quality Manager** to oversee learning, development, and quality compliance across 12 Holiday Inn Express hotels within the SAMHI portfolio. The role ensures brand consistency, operational excellence, and guest satisfaction by driving IHG service culture, training initiatives, and quality audits across all properties. **Key Responsibilities** **Training & Development** + Design, implement, and maintain training programs in line with **IHG Brand Standards** and **IHG Academy modules** . + Deliver **new hire orientation** , departmental skills training, and soft skills workshops. + Coach Heads of Department (HODs) and Departmental Trainers on training delivery and follow-up. + Maintain accurate training records, reports, and compliance documentation for all properties. + Identify skill gaps through performance reviews and guest feedback, and create targeted training plans. **Quality Assurance** + Conduct **internal brand audits** and pre-inspection visits for IHG Quality Evaluation. + Monitor and improve **GSI (Guest Satisfaction Index)** and **HeartBeat scores** . + Work with GMs and HODs to address audit gaps and implement corrective action plans. + Ensure compliance with **IHG True Hospitality service culture** and operational standards. **Portfolio & Cross-Property Coordination** + Standardize best practices across all hotels in the portfolio. + Provide regular updates and reports to the **Corporate Office / RGM** . + Liaise with IHG Brand & Quality teams for updates, training tools, and new initiatives. + Support pre-opening training and brand onboarding for new hotels in the portfolio. **Qualifications & Skills** + Minimum **5 years** of experience in Training, Quality, or Operational leadership in the hospitality industry, preferably with IHG or other international brands. + Strong knowledge of **IHG Brand Standards** and quality audit processes. + Excellent facilitation, coaching, and communication skills. + Ability to work across multiple properties with frequent travel. + Strong analytical and problem-solving abilities. + Proficient in Microsoft Office Suite and IHG training portals (IHG MyLearning, Merlin). **Key Performance Indicators (KPIs)** + Achievement of **minimum brand standard scores** in Quality Evaluation. + Improvement in **GSI / HeartBeat scores** across all portfolio hotels. + Compliance rate of training completion in MyLearning. + Successful execution of training calendar across all properties. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.