Purpose

The Portfolio Manager is developing mutually beneficial relationships between KONE and customers across core 1 and 2 customers and responsible for maximizing KONE’s current and future share of customer’s business by identifying solutions and developing processes that add value to both KONE and the customer.

Key Responsibilities & Key Activities

Customer relationship management

Accountable for managing assigned National Core 1 and 2 customersAccountable for accuracy of customer data and hierarchiesAccountable for customer plans, their approval and follow-up with the unit managementAccountable for building and coordinating relationships on many levels between customersorganization and KONE as well as other stakeholdersResponsible of evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team

Sell

Responsible for creating and managing opportunities within assigned customer baseCreates value propositions with clearly described benefits of KONE solutions for customer’s needs including Digital Solutions i.e. 24/7 Connected ServicesAccountable for national or frame agreements and managing the customer’s contract portfolioResponsible for developing the profitability of the customers’ business with KONE according to the account plan

Renegotiation and cancellation prevention

Renegotiates expiring contracts proactivelyEnsure PO process followedResponds and resolves cancellation risksDefends price escalation and resolve issuesMonitor and resolve suspended contracts if anyPre qualifications support and submissionTender preparationQuotation/offer preparationOperational report runningMeeting preparation

Complaint and query handling

Solves any complaints with the rest of KONE teamHandles queriesSupports the finance function in money collection

Data quality and communications to ensure customer experience

Monitors the leads and new opportunities in CRM and assigns them to right personDocuments the customer and contact information, maintains customer data

Skills & Key Experiences

Previous key account management is essentialLifts industry experience is beneficial but not essentialExperience in delivering internal and external presentationsKnowledge of SAP & Salesforce is beneficialExcellent communication skills and the ability to convey information to both influence and negotiate good working relationships with customers and colleaguesIdentifying and mitigating potential risks within the portfolio

We offer a competitive salary, 21 days holiday and 10 additional Bank Holidays, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lifts industry, Quarterly Commission, Car, Hybrid working. 

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers