Job Description

To assist with Ongoing Credit Management and Ongoing Risk Management, or Collection support and administration to control exposure

Hello, Future Portfolio Analyst

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

We are looking for a Portfolio Analyst with experience in using Hogan and Plexis Collections and recovery on accounts experience in engaging and reminding customers with payments. Early risk identification, conversations with customers regarding defaulting accounts, make payment arrangements on customer accounts, assessing and making adjustments on accounts. To assist with Ongoing Credit Management and Ongoing Risk Management, or Collections support and administration to control exposure.

Are you someone who can:

Manage costs / expenses within approved budget to achieve cost efficienciesDeliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutionsCultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff membersMaintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholdersMonitor daily overdrawn printouts and undertake refers to reduce overdrawn accountsComply with governance in terms of legislative and audit requirementsMonitor and control branch OCS queues, SAD queues to reduce number of activities required to zero.Approval of all facility requests within LDA. Analyse facility requests outside LDA with recommendation to managementMonitor / manage / close dormant accounts to increase retention of client base and decrease costMonitor and manage the categorisation of accounts within portfolio and manage triggered accounts to ensure client portfolio is up to date.Monitor and manage the collection process to increase efficiencies and increase recoveryGather and distribute relevant business informationManage personal development to increase own skills and competencies

Requirements:

NQF Level 6 or equivalent qualification

Additional Requirements:

2-3 years' experience in collections and recoveryExperience on Hogan and PlexisAccount risk managementPayment arrangements

You Will Have Access To

Opportunities to network, collaborate and work across Segments and teamsChallenging work environmentOpportunities to innovate and add value to team, leadership and business effectiveness.

We Can Be a Match If You Are

Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do itYou are open to ongoing personal mastery & development.

Apply now if you are interested in taking the next step. We look forward to engaging with you!

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#FNB
#LI-TM10

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

07/10/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.