Welcome page Returning Candidate? Log back in! Porsche Customer Experience Manager - Porsche Westwood Job Locations US-MA-Westwood Job ID 2025-34947 Category Automotive Repair Type Regular Full-Time Overview

Fueling the Porsche Lifestyle Beyond the Drive.

 

Group 1 Automotive, a recognized leader in the automotive retail industry, is seeking a passionate and customer-focused Porsche Customer Experience Manager to join our elite team.

This is not just a role — it's a mission. As the Porsche Customer Experience Manager, you are the face and soul of our Porsche dealership. You’ll ensure that every customer, from the moment they step into our showroom to every interaction throughout their ownership journey, experiences nothing short of excellence. You’ll curate unforgettable experiences, build lasting relationships, and uphold the highest standards of Porsche’s luxury brand.

What We Offer

Competitive compensationClear path for advancement and career growthComprehensive benefits package including:Health, Dental, Vision, Life, and Disability insurance401(k) with company matchPaid Time Off (PTO)Employee Stock Purchase PlanEmployee Vehicle Purchase ProgramA professional, supportive work environment with training and development opportunities

Key Responsibilities

Elevate the Porsche Experience

Serve as the primary point of contact across Sales, Service, and Parts, ensuring a cohesive, high-touch customer journeyProactively resolve escalations with empathy and urgencyLead personalized follow-up initiatives to nurture long-term loyalty and retention

Create Memorable Moments

Conceptualize, plan, and execute luxury events — including vehicle launches, track experiences, and VIP Porsche gatheringsBring the Porsche lifestyle to life through brand storytelling and community engagementPartner with internal teams and external vendors to deliver flawless on-site and off-site events

Drive Operational Excellence & Brand Compliance

Ensure staff certifications and Porsche training requirements are always currentUphold impeccable showroom, lounge, and Porsche Café presentation — in alignment with Porsche's visual identity standardsReview and guide digital, print, and in-store marketing materials for Porsche complianceConduct regular facility audits to maintain brand and operational standards, addressing gaps with internal teams

Support Daily Dealership Operations

Oversee Porsche Lifestyle merchandise displays and manage inventoryMonitor customer satisfaction and retention metrics; report on trends and insightsStay fully informed on all Porsche models — past, present, and future — and communicate product knowledge confidentlyManage vendor relationships to ensure top-quality service and favorable partnershipsChampion customer satisfaction KPIs across Sales, Service, and Parts, using OEM benchmarks as success measures

Success in This Role Will Be Measured By:

Customer satisfaction and loyalty scoresEffectiveness of follow-up programs and event engagementCompliance and facility audit outcomesPositive impact on aftersales performance and customer retention

Qualifications

Bachelor’s degree in Business, Marketing, Hospitality, or related field preferred3–5 years of experience in luxury retail, dealership operations, or high-end customer serviceExceptional communication, interpersonal, and problem-solving skillsStrong knowledge of CRM and digital tools; CDK experience is a plusA genuine passion for luxury automotive and the Porsche brand

Ready to Drive the Ultimate Customer Experience?

If you’re inspired by excellence, thrive in high-performance environments, and believe in the power of unforgettable service — we’d love to meet you.

 

Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.
If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. 
To learn more about our company, visit www.group1auto.com.
Apply today or refer a qualified friend.

*All applicants must pass pre-employment testing to include: background checks, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.

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