About Us

New Porgera Limited (NPL) is a leading mining company dedicated to sustainable practices and community engagement in Papua New Guinea. As the operator of the Porgera Gold Mine, we focus on extracting high-quality mineral resources while prioritizing the well-being of our employees, the environment, and the local communities. Our commitment to safety, innovation, and responsible mining ensures that we not only contribute to the economy but also support the development and prosperity of the regions we operate in. At NPL, we strive to create a positive impact, fostering strong relationships with stakeholders and promoting sustainable growth for future generations.

The New Porgera Limited now has a vacancy for qualified and experienced individuals in the position of Senior Advisor – Grievance 

About the role

We are seeking a principled, disciplined, and methodical Senior Advisor – Grievance to strengthen the administration and quality assurance of New Porgera Limited’s (NPL) grievance management processes. This role ensures the grievance system operates in alignment with NPL and Barrick policies, as well as international best practices including the UN Guiding Principles on Business and Human Rights and the Voluntary Principles on Security and Human Rights.

You will oversee case management, ensure data integrity, and provide strategic input to enhance grievance handling and response processes. The role works closely with internal departments and external stakeholders to ensure all concerns raised by community members and other parties are addressed fairly, promptly, and transparently in a fast-paced operational environment.

In this role, you will. 

Ensure the grievance team operates in line with NPL and Barrick policies, as well as commitments to sustainable development. Uphold principles of fairness, transparency, and accessibility in accordance with international human rights frameworks. Monitor and track grievance cases to ensure timely resolution within established timeframes. Provide weekly and monthly grievance reports and trend analysis to Senior Management. Collaborate with internal departments to coordinate responses and recommend preventative or corrective actions. Oversee the use and upkeep of the Borealis grievance database, ensuring accurate data entry, tracking, and analysis. Escalate high-risk or sensitive grievances to the CSR Manager for prompt action. Deliver guidance and training to grievance officers and relevant staff on grievance procedures and best practices. Contribute to the continuous improvement of grievance processes, tools, and performance against internal benchmarks.

About You

To succeed in this role, the ideal candidate will possess the following qualifications and experience

You will demonstrate a ‘One Team’ approach, providing effective leadership and development for your local team to reinforce NPL’s culture and values, always promoting a safe work environment.  The position requires a high energy individual, hands-on management style and desire to continuously improve you and your team’s knowledge and systems and methods of work.

Qualifications & Experience:

Bachelor’s degree in law, Social Science, Conflict Resolution, or a related field. Minimum 5 years’ experience in grievance handling, complaints management, or compliance. Sound understanding of international grievance frameworks (e.g., UNGPs, VPSHR). Proven ability to manage sensitive issues with neutrality, professionalism, and cultural awareness. Strong skills in reporting, data analysis, and case documentation. Proficiency in using database systems (preferably Borealis) for tracking and reporting grievances. Excellent interpersonal and facilitation skills, with the ability to engage across departments and with communities. Fluency in English and Tok Pisin; knowledge of Ipili or Engan is highly regarded.

Mobilization Requirement 

This is a PNG National Staff position, a site-based role on a Fly in Fly out arrangement with rotation of 21 days on and 14 days off. Must successfully pass a pre-employment medical including drug and alcohol screening. (This will be arranged only for successful candidates who progress after the interview stage) and have an up-to-date Police Clearance Certificate (acquired within the last 6 months). 

Join Our Team as a Senior Advisor – Grievance 

Embrace an exciting career opportunity with New Porgera Limited as a Senior Advisor – Grievance 

. In this dynamic role, you’ll play a pivotal part in fostering positive relationships with local communities, ensuring respectful and beneficial land access agreements. You’ll have the chance to work with dedicated professionals and cutting-edge resources in a supportive environment that values safety, collaboration, and ongoing Career development and progression. This FIFO position offers a great work-life balance, along with competitive compensation, Flexible benefits, a generous life and health Insurance Cover. Make a meaningful impact in your career and the host community with us at New Porgera Limited!