Compensation Amount:

17.00 USD Hourly

Job Summary:

Under the direction of the Pool & Sauna Haus Manager this position is responsible for providing exceptional customer service to all guests, including answering questions and addressing concerns. This position assists in enforcing pool rules and regulations and assists with events scheduled at the facility, as needed.

Job Description:

Essential Functions

Registers guests at the facility, collects payment from guests and makes sure proper waivers are signed.Monitor pool area users, maintaining order and safety; enforce policies, rules and regulations.Maintains pool facility areas in a clean and safe manner.Follow proper emergency procedures when needed; administer first aid, as needed.Report any employee of guest injuries to manager on duty. Interact with guests in a professional, courteous, friendly and helpful manner.Report guest complaints, concerns and suggestions to the supervisor.Be familiar with all unit services/features and local attractions/activities to respond to guests’ questions accurately. Maintain a positive and active role at the pool, even with working under potentially stressful conditions or working with difficult or injured guests. Maintain awareness of safety issues and report them immediately to the supervisor.Perform other duties as directed.

Skill and Knowledge Requirements

Partial High School education; High School Diploma/G.E.D. preferred. Passionate about guest service and the hospitality/recreation industry.Ability to communicate and attend to guests with the highest standard of service.Basic mathematical skills and ability to learn and operate point-of-sale (POS) system.Ability to pass cash handling training.Current Red Cross Shallow Water Lifeguard Certification required or ability to obtain.CPR/First Aid/AED Certification required or ability to obtain.Knowledge and ability to apply first aid techniques or ability to learn.Ability to work independently. Problem sensitivity and the ability to recognize when a problem has occurred and communicate it to the supervisor.

Physical Requirements

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the facility.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. Ability to safely negotiate slippery/uneven walking surfaces.Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently and up to 250+ lbs. with assistance occasionally.Ability to frequently stand; walk; sit; stoop; kneel; or crouch. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.Withstanding temperature and humidity extremes in indoor/outdoor environments.Reading and writing work-related documents in English.Speech recognition and clarity, including the ability to understand and hear the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.Constantly communicates and receives verbal communication with other employees in a sometimes fast-paced environment.Ability to work evenings, weekends and holidays.Physical presence at the job site is essential to perform job duties. 

Equipment Used

Point-of-Sale (POS) systemTypical office equipment (computer, fax, telephone, copier, scanner, among others)Pool safety and rescue equipment

Giants Ridge, managed by Guest Services, Inc., is excited to announce a new opportunity at our Pool & Sauna Haus Facility!  We’re looking for friendly, responsible, and safety-conscious individuals to join our team as Facility Attendants.  Whether you’re seeking full-time or part-time work, this is a great opportunity to be part of a fun, guest-focused environment. 

What You’ll Do:

As a Facility Attendant, you’ll be the welcoming face to the Pool & Sauna Haus – greeting guests, assisting with check-in, and creating a safe, clean, and relaxing environment.  You’ll help monitor the pool area, enforce facility rules, and be ready to assist with guest questions or emergencies when needed. 

What We’re Looking For:

A positive attitude and passion for guest serviceComfortable learning to use point-of-sale systemsMust have or be willing to obtain Red Cross Shallow Water Lifeguard Certification and CPR/First Aide/AED certification (training assistance is available)Availability to work a flexible scheduled including evening, weekends and some holidays.

Why Work at Giants Ridge?

Comprehensive Health Coverage – Stay covered with medical, dental, vision, life and disability insurance, plus access to an Employee Assistance Program (EAP) for additional support.  We also offer HSAs, FSAs and more to help you manage healthcare costs.Retirement Savings – Play for your future with our 401(k)-retirement plan, featuring a company match to help you build financial security.  Paid Time Off – Take time to rest, relax and recharge with generous PTO.Mountain Perks – Enjoy free employee passes and discounts for your family so you can hit the slopes and trails all season long!Exclusive Golf Privileges – Hit the greens with complimentary golfing at our two championship golf courses.Exclusive Discounts – Save on delicious food, stylish apparel and must-have accessories while working at Giants Ridge.  Work with Friends – Join a fun, supportive team where every day feels like an adventure.Flexible Scheduling – We offer flexible schedules to fit your lifestyle, but some evening, weekend and holiday shifts are required to keep up with the excitement at Giants Ridge. And More! – Additional perks and surprises that make Giants Ridge a great place to work!

Giants Ridge is the #1-rated family vacation destination in Minnesota.  Located just north of Duluth in the heart of Minnesota’s Superior National Forest, Giants Ridge is a four-season family-oriented resort offering fun and adventure for every level of outdoor enthusiast.  Summer is filled with world-class golf, plus mountain biking, water recreation and more.  Winter brings incredible skiing, snowboarding, fat tire biking and endless miles of snowmobile trails to explore, plus dining, shopping and much more.  Spring and fall seasons are the perfect transitions to the next season of outdoor adventure. 

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.