A Pool Bar Manager is responsible for managing Pool Bar operations to deliver an exceptional Guest and Member experience while training staff and working within budgeted guidelines.

What will I be doing?

The Pool Manager is responsible for overseeing the Pool Bar's daily operations, ensuring efficient service, exceptional customer experiences, and compliance with financial and legal requirements. Specifically, you will be responsible for performing the following tasks to the highest standards:

 

Objectives & Goals

Effectively oversee and direct the Pool Bar in a smooth and operational mannerManage all staff members in the agreed standard of food & beverage service during shiftGuide and lead by example in all areas of venue conductLiaise and co-operate effectively with all other associated members of staff in relation to all aspects of the production and service of foodTrain and develop employees, ensuring they have the necessary skills to perform their dutiesPromote the safe use of the Pool Bar, its equipment and building under the Health and Safety at Work acts, Hygiene and other regulationsRespond to any changes in the Pool Bar as dictated by the needs of the operations and the companyAble to meet financial targetsAbility to comply with all Food and Beverage brand standardsAbility to work under pressureExcellent grooming standardsWillingness to develop team members and selfFlexibility to respond to a range of different work situations

 

Job Activities

 

Customer Service

To provide a friendly, courteous and professional service at all timesTo provide a quick and efficient serviceTo demonstrate a high standard of personal appearance and ensuring good personal hygieneTo ensure the agreed standards of food service are adhered to at all timesTo manage employees ensuring that the correct standards and methods of service are maintainedTo ensure the efficient flow of service and standards are constantly met during service periodsTo ensure all customer requests and queries are responded to promptly and effectivelyTo positively deal with and learn from all customer complaints and commentsTo actively seek feedback from customers on a regular basis

 

People Management

To build and maintain an efficient team of employees, driving the team towards the objectives of the businessTo ensure that the restaurant’s personnel budgets are strictly adhered toTo recruit and select employees to the agreed staffing levelsTo develop a learning culture and to ensure that all team members feel valued and rewardedTo produce employee rosters to ensure employee levels match the needs of the businessTo ensure all new employees attend inductionTo promote the training and development of staff to ensure standards are maintained, and monitor all training and development within the departmentTo manage all employees in line with the agreed skills and standards, giving regular feedback and appraisalsTo manage all disciplinary and grievance issues within the departmentTo assess staff performance against the agreed skills and standardsTo constantly monitor the grooming and personal hygiene of the team

 

Department Responsibilities
 

To ensure the department is maintaining its agreed level of operating performance at all timesTo communicate and delegate activities to the teamTo ensure all up selling opportunities are maximized within the departmentTo direct the setting up of the restaurant, ensuring all necessary work is completed prior to the commencement of serviceTo ensure the restaurant’s operational budgets are strictly adhered to, all costs are controlled and any expenditure approvedTo be aware of all relevant suppliers and their products and order accordingly as and when necessary due to business demandTo prepare department budgets or re-forecast, as requested by the General Manager For Restaurants & BarsTo ensure all department staff work hygienically and productivelyTo ensure the standards and controls for health and safety, hygiene, risk assessments, COSHH, manual handling and produce are maintained as prescribed by legislation, the company and independent auditorsTo ensure that all restaurant personnel strictly adhere to manufacturer’s instructions of use of all machinery and equipmentTo ensure that all restaurant equipment is maintained to operating specifications and to complete weekly maintenance lists where necessaryTo manage along with the Human Resources department, the completion of all administrative documentation including processing all new starters onto payroll and the Tronc scheme.To have a detailed knowledge of department and hotel brand standards and be able to explain the standards to the teamTo create and implement sales promotions and staff incentives, strictly requiring the authorization of the General Manager For Restaurants & Bars To ensure that all in house control systems / audit requirements are adhered to at all times

 

Communication

 To provide a clear handover during shift changesTo ensure all staff are well briefed on the daily responsibilities and are given constant supervision and motivation on all aspects of their workTo notify your staff to all menu changes, specialties, event menus and changes to standards prior to the commencement of serviceTo ensure that the daily briefings take place, in conjunction with the ChefTo develop an open culture of communication, both formal and informalTo communicate openly and clearly both verbally and in writingTo pitch information at the appropriate level

 

Making it Happen
 

Stimulate change, challenge assumption and ways of working to move the business forwardDevelop a positive and direct relationship with all colleaguesWithin the department, support a culture of pride, ownership and desire to exceed expectationTo foster a culture of flexibility. Responding quickly and positively to changing requirements whether within the department or outside in order to meet business demands and guest service needsTo understand what is happening in other venues in the property, the company, competitor restaurants and the external environment, and the implications for your own department.To plan ahead to ensure adequate resources are availableTo be aware of potential highs and lows in the business and customer trends, and plan accordingly

What are we looking for?

A Pool Bar Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

 

To maintain a high customer awareness by approaching your job with the customers always in mind.To be financially aware of costs involved in the operations and are responsible to control costs.To be motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performanceTo be adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities.To maintain high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleaguesTo ensure that the quantity of work is sufficiently productive under the normal business levels.

 

 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Relevant Degree: A degree in hospitality management, business, or a related field is advantageousGuest Service Passion: A strong enthusiasm for delivering exceptional levels of guest service and creating memorable experiencesPrevious experience in a managerial role

 

What will it be like to work for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.