Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

 Ensures safety of guests and associates within the designated swimming areas during the posted business hours. 

•    Possesses Life Guard certification and authorized to conduct AR and CPR.   

•    Ensures set-up of safety equipment at the beach/pool which includes set up of life saving floatation devices along the shoreline/around the pool; correct flag must be in placed during business hours; rescue surfboard/boat ready on the shoreline; first aid kit; posting of business hours; depth of the pool; water & air temperatures; wind force & wind speed.    

•    Keeps the designated and marked swimming areas free of any engine driven boat or alike, windsurfers, or sea bikes (pedalos). 

•    Ensures that swimmers/snorkels are out of boat tracks or any hazardous areas. 

•    Supervises the use of windsurf and sea bikes including the log in and log out of guests, monitoring the action of wind surfers and those engaged in other water activities while out on the sea.     

•    Responds to any emergency within the hotel, resort swimming areas including ensuring that rescue boat is available at all times.

•    Ensures that all water sports activities or pool activities are executed according to Security and Safety regulations.

•    Performs other duties that may be assigned from time to time.

Qualifications

First Aid Training
Pool & Beach Access

Additional InformationPrompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service ordersDuring shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.Assist in maintaining a highly motivated and well trained staffOpen and close shift in accordance with Manager’s Checklist.Train, maintain and enforce all Anantara Service StandardsProperly execute revenue and check control procedures on shiftMaintain a safe and sanitary work environment for all Associates and guestsGather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.Be on the floor during entire meal period and ensure adequate coverageEnsure that only a quality product is being servedMaintain proper Associate uniform standardsManage an effective repair and maintenance program through the use of work orders, inspections, etc.Exercise station rotation to ensure stations are distributed fairly.  Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)Assist any Associate in his/her job performance, when required, to ensure guest satisfaction.  Assist in implementing an effective training program for new and current associatesEncourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.Establish effective communication with Associates to gain their trust and respect through his/her hard work.  Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment PolicyIdentify and recommend incentive programs, new ideas, and methods of operation